Area Management and customer service

MARC GREGORY DESIR

Gwinnett County (***) -***-*199

Snellville, GA 30039 ***********@*****.***

SUMMARY

Management professional with over five years’ experience, areas of expertise and training include planning, project management, process improvement, operations, staff development and training. Responsible, detail oriented with strong organizational, analytical, problem solving, communication and relationship management skills.

PROFESSIONAL EXPERIENCE

GWINNETT VOTER REGISTRATION & ELECTIONS, Lawrenceville, GA 2021- Present

Electoral Poll Officials Manager

Managed the logistics and accuracy process.

Maintained system database, and voting information

Created and maintained a polling environment dedicated to promote safety net to everyone

Recruit Clerks and assigned job responsibilities

Coordinates and schedules with various department for information technology

Print report tapes from voting units: perform accumulation process

JACKSON 360 LANDSCAPES, Ellenwood, GA 2021 - Present

Consultant Team Manager

Accountable for growing current base of business

Managed the day to day activities of sale team

Reviewed progress and performance metrics with sales reps on a continually basis to attain weekly sales

Core responsibilities are to recruit, train, develop motivated sales representative

MORGAN STATE UNIVERSITY, Baltimore, MD 2011 – 2019

Resident Director of Housing

Supervised staffs and one Assistant Director.

Maintained database information.

Conducted training sessions with staff members.

Managed development and updated Resident Assistant training manual.

Developed programs geared to help students cope with living in dormitory.

Developed and updated the Resident Assistant Training Manual.

The “Richard E. Robinson” Service Award 2008

BALTIMORE CITY PUBLIC SCHOOL SYSTEM, Baltimore, MD 2002 – 2007

Health Educator

Taught and provided Life-Skills to students (including those with special needs)

Modified and updated education and outreach materials.

Major contributor in the implementation of an early intervention program for students.

Created and maintained an environment dedicated to promoting creativity and the development of the minds of the students.

Developed critical thinking skills through various internet assignments and brain teasers.

Encouraged leadership skills through structured individual assignments and group activities.

Written the maintenance protocol for the off campus housing residents.

Updated the fire emergency escape procedure.

Awards: Outstanding Communicator with Employees and Students.

U.S. DREAM ACADEMY, Baltimore, MD 2004 - 2005

Health Instructor/Mentor

Brainstormed and implemented new ideas that increased student awareness and participation.

Encouraged career development.

EDUCATION: B.S., Community Health: Pre-Professional Physical Therapy, Morgan State University; Non-Degree Graduate Seeking, Morgan State University

Baltimore, MD 2002

Certification in Teaching, Baltimore, MD 2006

Seeking a Master in Public Health (MPH)

COMPUTERS: Microsoft Word, Excel, PowerPoint, and Outlook

LANGUAGES: English, French, Spanish

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