Call Center Customer Service

Angela C Payne

*****.******@*******.***

336-***-****

Summary:

•11+ Months of experienced in financial environment.

•11+ Months of experienced as financial consultant for Loan/financial loans.

•2.8+ Years of experienced in high volume call center environment

•Experienced in financial loans, Personal loans, Money orders and related documents

•Proficient with MS Office Word, Excel, Outlook, PowerPoint

•First Aid / CPR Trained

•Excellent communication and interpersonal skills.

Professional Experience:

Summary

Experienced Internet Repair Agent with a background in customer service and technical support. Seeking a work-from-home position to leverage skills effectively.

Experience

●Internet Repair Agent 2023-

Responded to customer inquiries via phone and email, resolving technical issues promptly.

Escalated complex issues for efficient resolution.

Achieved a 95% customer satisfaction rate through effective troubleshooting.

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●Business Manager, St. Gales Assisted Living Facility 2020-2022

Managed medical records, staff licenses, and data entry processes.

Documented service impacts and maintained accurate consumer records.

Ensured consistent service delivery across the facility.

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●Customer Service Representative, 24/7 Intouch Call Center 2014-2018

Processed online orders efficiently, ensuring high levels of customer satisfaction.

Maintained productivity and quality standards, adhering to regulatory guidelines.

Handled high call volumes with expertise, contributing to a 20% increase in customer retention.

Education:

Buchtel High School

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