Customer Service North Carolina

Renia R. Smith

************@*****.*** **** Cedars East CT, Charlotte, NC 28212 980-***-****

Professional Summary

● Call Center Representative with expertise providing customer support in high call volume environments

● Energetic Collector with strong time management skills who thrives in a fast-paced environment

● Exceptional computer aptitude and telephone etiquette Skills

● Skilled in call center operations

● Adheres to customer service procedures

Extensive history with predictive dialers

● Multi-line phone operation proficiency

● Persuasive Speaker

Work History

Data Intake Specialist, 01/2021-09/2022

Insight Global/LashGroup-Charlotte, North Carolina

● Processed patient application for assistance program

● Updated patient demographics in system Salesforce

● Provided 100% efficiency and accuracy processing applications for patients Debt Collector, 01/2020-03/2020

Client Services-Charlotte, North Carolina

● Provide excellent customer service to consumers

● Make outbound calls to consumers

● Research and resolve consumer discrepancies

● Schedule and made arrangements for consumers to resolve outstanding debt

● Company closed because of Covid

Debt Collector, 01/2018 to 12/2019

Regional Inc LLC-Charlotte, North Carolina

● Provide excellent customer service to consumers

● Made inbound/outbound calls to consumers to resolve issues

● Scheduled and made arrangements for consumers to resolve outstanding debt Renia R. Smith

● Researched and resolve consumer discrepancies

Debt Collector, 4/2017 to 12/2017

Regional Financial Systems-Charlotte, North Carolina

● Scheduled and made arrangements for consumers to resolve outstanding debt

● Managed high volume calls with tact and professionalism

● Researched and resolve discrepancies

● Provide excellent customer service to consumers

Debt Collector, 02/2016 to 2/2017

Coastal Financial System-Charlotte, North Carolina

● Schedule and made arrangements for consumers to resolve outstanding debt

● Effectively managed a high-volume of inbound and outbound customer calls

● Diffuse volatile customer situations calmly and courteously

● Manage high volume calls with tact and professionalism

● Evaluated consumer reports on a monthly basis

Debt Collector, 09/2015 to 02/2016

Account Service Group-Fort Mill, South Carolina

● Accurately documented, researched and resolved customer service issues

● Manage consumer calls effectively and efficiently in a fast-paced and challenging call center environment

● Schedule and made arrangements for consumers to resolve outstanding debt

● Defuse volatile customer situations calmly and courteously

● Effectively managed a high-volume of inbound and outbound calls Benefit Verification, 04/2014 to 08/2015

Connextions

● Verified benefits to cover specific procedures

● Provided benefits obtained from insurance carriers to patients and providers when requested

Debt Collector, 08/2011 to 04/2014

Alliance Financial Group-Charlotte, North Carolina

● Schedule and made arrangements for consumers to resolve outstanding debt

● Effectively and efficiently made outbound calls to debtors

● Defused volatile consumer situations calmly and courteously

● Evaluated consumer reports on a monthly basis

EDUCATION

Certificate: Medical Billing & Coding 2004

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Renia R. Smith

New Horizon Computer Learning Center-Charlotte, North Carolina High School Diploma 1987

Independence High School-Charlotte North Carolina

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