Customer Service General Manager
Resume:
Zakir Rashid
Fort Worth, TX 76137
******@*****.***
OBJECTIVE: To obtain and thrive in a position in customer service & management. EDUCATION: University of Dhaka, Bangladesh
Awarded Bachelor of Commerce degree with concentration in Business Management and Administration.
SUMMARY OF QUALIFICATIONS:
• Dedicated to creating and maintaining a professional image of an organization and its hospitality and service.
• Able to quickly establish and maintain a solid rapport with customers, management, co-workers and subordinates.
• Possess excellent supervisory skills with an emphasis on identifying key personnel and motivating them to the highest level of achievement.
• Excellent customer relations skills.
EXPERIENCE:
TA-Petro December 2014 to March 2023
General Manager
Supervised a staff of 35 individuals. Managed day-to-day operations, including cash control, scheduling, and merchandising. Maintained detailed communication with leaders and employees. Consistently exceeded quarterly sales targets. Established improved customer service standards and guidelines. Administrated training on company and security policies.
Fort Worth Groceries January 2010 to June 2014
Store Manager
Managed day-to-day operations, responsible for profits and losses. increased sales, merchandising, and reduced controllable expenses. Responsible for Hiring, discharging, training, and development of personnel. Performed inventory analysis and control. Taco Bueno Restaurant October 2002 to Aug. 2009
General Manager
Supervised staff, day-to-day operations, maintained a relationship with management team and employees. Increased sales, improved customer service standards, maintained food costs under %1. Responsible for profit and loss, inventory, and scheduling. Reduced controllable expenses. Hired, discharged, trained, and developed personnel. REFERENCES: Available upon request.
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