Medical Billing Computer Systems

Maria A Vivanco Salgado Patino 661-***-****

***** ****** **. ******** **, 935 ***********@*****.***

OBJECTIVE:

To work for a reputable company that will allow me to Demonstrate,

that I can be an excellent asset to your company.

SUMMARYOF RELEVANT SKILS

• Answer incoming phone calls from patients and 3rd party vendors to identify the type of assistance the caller needs

• Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

• Deliver information and answer questions in a positive manner to facilitate strong relationships with clients’ customers

• Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

• interact with providers with the intent to develop a relationship with them. Within a high-volume setting, knowledge of our various products and multiple levels of benefits within each product in order to best assist providers/customers.

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

• Skilled in problem solving to quickly assess current state and formulate recommendations

EDUCATION

Excel Solutions, LLC January to February 2023

Life, Accident & Health 52hour course.

South Antelope Valley Adult School September2003to December 2003

MEDICAL BILLING & CODING

A.D Banker Insurance School July 1999 – 52hour course.

(Covina CA)

California Computer Training December 98 to February 1999

(Downey CA)

Hollywood High School Class of 1987.