Customer Service Sales Representative
Resume:
Sanaa Thompkins
working student
Norfolk, VA ****8
*.*************@*****.***
I am certainly eager to advance my career through hands-on experience and on-the-job training. I believe that actively engaging in practical tasks and learning directly in the work environment is the most effective way to develop my skills and gain valuable insights. I am committed to seeking out opportunities for job rotation, special projects, and continuous learning to broaden my expertise. Additionally, I aim to leverage mentorship, feedback, and internal training programs to ensure my growth and success within the organization. My goal is to build a diverse skill set and contribute meaningfully to my team's success while advancing my professional development.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Full Time Sales Representative (Evenings PT & FT Available) Life Protect 24/7-Norfolk, VA
September 2024 to Present
• Handled a high volume of inbound customer calls, averaging 40 calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
• Participated in ongoing training sessions to stay updated on product knowledge and enhance communication skills
• Maintained a positive attitude during challenging interactions with upset or irate customers, de- escalating situations effectively
• Managed difficult or emotional customer situations professionally while maintaining empathy and building rapport with callers
Volunteer Young Life Leader
Young Life Organization-Norfolk, VA
July 2021 to Present
As a young life leader, it comes with mentoring the younger generation and helping lead them into Jesus and help become great adults.
• Provided guidance and support to a group of 20 youths, ages 15 and up, in navigating personal challenges and achieving their goals
• Facilitated weekly group discussions on topics such as self-esteem, conflict resolution, and goal setting to promote positive peer interactions
• Collaborated with school administrators and teachers to monitor mentees' progress academically and behaviorally
• Served as a role model by demonstrating strong leadership qualities and ethical behavior in all interactions with mentees
• Encouraged critical thinking skills by engaging mentees in thought-provoking discussions about current events or social issues affecting their communities
• Promoted positive decision-making by providing guidance on topics such as peer pressure, substance abuse prevention, and healthy relationships
Lifeguard (Seasonal)
Continental Pools-Norfolk, VA
May 2024 to September 2024
I lifeguard at pools all around Norfolk I know pool operations and more.
• I Maintained constant surveillance of pool area to ensure safety and prevent accidents
• Responded quickly and effectively to any emergencies or incidents that occurred in the pool or surrounding areas
• Enforced all rules and regulations to maintain a safe and enjoyable environment for patrons
• Provided excellent customer service by assisting patrons with inquiries, concerns, and requests
• Performed regular inspections of pool equipment and reported any maintenance issues or hazards
• Administered first aid, CPR, or other emergency medical procedures as necessary Amazon Fulfillment Center Associate
Amazon Warehouse-Chesapeake, VA
February 2024 to July 2024
I handle tasks related to the preparation and receiving of goods in Amazon's fulfillment centers. Here are the primary responsibilities:
• Receiving Inventory**: Unloading incoming shipments, checking for accuracy, and ensuring items are properly documented in the inventory system.
• Inspection**: Examining goods for any damage or defects and ensuring they meet Amazon's quality standards.
• Sorting and Labeling**: Sorting items according to type, size, or category and labeling them appropriately to facilitate efficient storage and retrieval.
• Packaging**: Preparing items for storage or shipment by packing them in appropriate containers, adding protective materials if necessary, and labeling packages for tracking purposes.
• Storage**: Placing items in designated storage areas within the warehouse, ensuring they are stored safely and in an organized manner.
• Inventory Management**: Keeping accurate records of inventory levels, performing regular stock counts, and reporting any discrepancies.
• Safety and Compliance**: Following safety protocols to ensure a safe working environment, including using proper lifting techniques and adhering to Amazon’s operational guidelines.
• Equipment Operation**: Using warehouse equipment such as forklifts, pallet jacks, and hand trucks to move goods around the facility.
Overall, the role involves a mix of physical labor, attention to detail, and adherence to organizational and safety standards to ensure smooth and efficient warehouse operations. Barista
Starbucks-Norfolk, VA
December 2023 to February 2024
I'm responsible for delivering exceptional customer service by preparing and serving a variety of high- quality beverages and food items. This role involves maintaining a clean and organized workspace, handling customer transactions accurately, and engaging with patrons to create a positive and welcoming atmosphere. Baristas also contribute to product knowledge and adhere to Starbucks' standards for quality and service.
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
Sales Representative
Ipsum Solutions Inc.-Norfolk, VA
June 2023 to October 2023
I play a crucial role in facilitating communication solutions for public entities. This involves understanding the specific needs and requirements of of close by communities, providing tailored phone and communication services, and ensuring compliance with relevant regulations. I the representative also assists in the procurement process, addresses inquiries, and maintains positive relationships with government clients. Effective communication and knowledge of government protocols are essential in this role.
Chipotle Crew Member
Chipotle Mexican Grill-Norfolk, VA
December 2022 to June 2023
I'm responsible for delivering exceptional customer service by preparing and serving high-quality food in accordance with Chipotle's standards. This role involves efficiently managing various stations, ensuring food safety and hygiene, and providing accurate information about menu items. Crew members also contribute to maintaining a clean and organized workspace, handling customer transactions, and fostering a positive dining experience for patrons. Team collaboration and adherence to company policies are key aspects of this professional role.
I Gelato
I Gelato Italian ice cream-Norfolk, VA
June 2022 to October 2022
It's a Gelato shop, I scoop Gelato(Italian ice cream) and give it to the customers. I make milkshakes and ice cream sandwiches and cones I also work the cash register and speak to customers frequently with full confidence. then after we close I clean up everything I sweep, mop, wash dishes, and clean off and put away all the products.
Volunteering and Community Service
Helping Teens and Kids of America-Norfolk, VA
October 2018 to August 2021
• It's an organization that helps the homeless and families who need food, clothes, and basic human needs for living. I organize the toys that we give away and help the families receive their needs (hand them the items), double-check that they are in the correct locations, and then pass them over to the customers/families.
• This profession demanded a lot of standing, moving, and tending to customers for lengthy periods of time estimated 4 hrs.
Education
College sophomore in Fine arts and graphic design
Norfolk State University - Norfolk, VA
September 2021 to Present
High school diploma
Booker T. Washington High School - Norfolk, VA
September 2017 to June 2021
Skills
• Organizational skills
• Leadership
• Customer service (3 years)
• Cleaning
• Hospitality
• Childcare
• Infant care
• Babysitting
• Meal preparation
• Event planning
• Microsoft Powerpoint (5 years)
• Communication skills (5 years)
• Mentoring
• Cooking
• Customer service
• Upselling
• Sales
• Hospitality
• Barista experience
• Serving
• Typing
• Leadership
• Teaching
• Google Docs
• Restaurant experience
• Cash register
• Research
• Marketing
• Mentoring
• Microsoft Access
• Childcare
• Cooking
• Food handling
• Cash handling
• Windows
• Food Safety
• Time Management
• Microsoft Office
• Coffee Experience
• Experience with Children
• Negotiation
• Retail sales
• Sales support
• Procurement
• Experience with children
• Animal handling
• Animal care
• Pet care
• Pet sitting
• Dog handling
• Organizational skills
• Time management
• Animal restraint
• Outdoor work
• Computer skills
• Microsoft Excel
• Microsoft Word
• Communication skills
• English
• Baking
• Quick service & fast food restaurant
• Food service
• Coffee experience
• Food safety
• Children
• Phone etiquette
• Google Suite
• Retail math
• Public speaking
• Basic math
• Host/hostess experience
• Dancing
• Customer support
• Wine knowledge
• Japanese cuisine
• Pool Maintenance
• Lifeguard
• Warehouse Management
• Kennel Experience
• Swimming
Certifications and Licenses
CPR Certification
Present
First Aid Certification
Present
Food Handler Certification
BLS Certification
Present
Lifeguard Training
Assessments
Customer service — Completed
March 2024
Identifying and resolving common customer issues
Full results: Completed
Front desk agent (hotel) — Proficient
January 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Work style: Reliability — Proficient
April 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Graphic design — Proficient
January 2022
Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient
Management & leadership skills: Impact & influence — Proficient February 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Cleaner fit — Proficient
January 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Food service: Customer situations — Completed
June 2023
Identifying and addressing customer needs in a food service setting Full results: Completed
Customer focus & orientation — Completed
February 2022
Responding to customer situations with sensitivity Full results: Completed
Medical receptionist skills — Proficient
November 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Food safety — Proficient
April 2023
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Early childhood development — Proficient
January 2024
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Sales skills — Completed
August 2021
Influencing and negotiating with customers
Full results: Completed
Attention to detail — Completed
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Bartending — Proficient
April 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Younglife organization
July 2020 to Present
Christian youth organization
Helping kids and teens of America
September 2018 to Present
Non-profit charity organization.
Elk Lodge member
April 2003 to Present
Veterans organization for the youth
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