Customer Service Finance Manager
Resume:
Damione Thompson
Murrieta, CA *****
********@*****.***
Work Experience
Finance Manager
Volkswagen of San Bernardino-San Bernardino, CA
June 2024 to Present
• Assessing needs: Evaluating a buyer's needs before presenting them with financing options
• Working with lenders: Establishing relationships with lenders to secure competitive interest rates
• Training sales staff: Informing the sales team about finance and lease programs and their benefits
• Meeting goals: Working towards monthly sales goals
• Completing paperwork: Ensuring all paperwork is completed correctly and on time
• Complying with regulations: Ensuring that all transactions comply with federal, state, and local regulations
• Maintaining relationships: Working with the sales department to ensure that all new sales are referred to the F&I department
• Providing customer service: Providing exceptional customer service and maintaining good communication with customers.
• Negotiated favorable terms for challenged credit customers resulting in improved rates for them. Sales/Leasing Consultant
DCH Kia of Temecula-Temecula, CA
June 2023 to June 2024
• Consistently exceeded monthly sales targets through effective prospecting, negotiation, and closing techniques
• Built and maintained a loyal customer base through exceptional customer service, resulting in repeat business
• Developed strong product knowledge of various vehicle models, features, and specifications to effectively assist customers in their purchasing decisions
• Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
• Utilized CRM software to track leads, manage customer interactions, and follow up on potential sales opportunities
• Participated in regular training sessions to stay updated on new vehicle models, industry trends, and sales techniques
• Conducted thorough vehicle demonstrations highlighting key features and benefits to potential buyers
• Negotiated pricing terms with customers while maintaining profitability for the dealership
• Assisted customers with trade-in evaluations and provided fair market value assessments for their vehicles
• Provided ongoing support after the sale by addressing any post-purchase concerns or issues raised by customers promptly and satisfactorily
• Maintained accurate records of all sales activities including contacts made, deals closed, and follow- up actions required using CRM system
• Coordinated test drives for prospective buyers ensuring a positive experience that led to higher conversion rates
• Managed a high volume of inbound inquiries via phone calls, emails, and walk-ins with prompt responsiveness and professionalism
Store Leader/Manager
Ace Hardware-Riverside, CA
August 2021 to May 2022
Team Lead are responsible for the opening and closing of the store. Counting the safe and making the nightly drops balancing the registers and sending employees on scheduled lunches and brakes. Customer service visual merchandising order fulfillments and inventory checks plus doing daily reports for the owner. we sometimes use the forklift to organize the stock rooms as well. Finance Manager
Pedder Auto Group-Riverside, CA
April 2020 to June 2021
As a Finance Manager you are responsible for obtaining financing for multiple customers and funding for the dealership. We sell warranties and products to protect the customers investment and build relationships with several banks. We type all contracts and do all paperwork for each deal. Sales/Leasing Consultant
Paradise Chevrolet Cadillac-Temecula, CA
February 2015 to January 2020
I was a Top Salesmen with Paradise Chevrolet for five years straight my job was to provide excellent customer service to the clients to know my inventory in and out. To help each customer find the right vehicle to fit their needs. To ask for their business and to negotiate a deal with the client. Sales/Leasing Consultant
Temecula Nissan-Temecula, CA
March 2008 to February 2015
I was a Top Salesmen with Temecula Nissan for seven years. My job was to provide excellent customer service to the clients to know my inventory in and out. To help each customer find the right vehicle to fit their needs. To ask for their business and to negotiate a deal with the client. Sales/Leasing Consultant
Perry Ford National City-National City, CA
January 2007 to February 2008
I was the second-best Salesmen with Perry Ford. This was my first introduction to the car business. My job was to provide excellent customer service to the clients to know my inventory in and out. To help each customer find the right vehicle to fit their needs. To ask for their business and to negotiate a deal with the client.
Store Manager
Kids Footlocker inc.-Temecula, CA
January 2002 to January 2007
I ran the number one percent gaining store in all of Footlocker Inc. The store went from being scheduled to be closed to up 66% gain once they gave me the store to run. I won Rookie Manager of the year. West Coast manager of the year. I won every contest that was held for five years straight. I became a DMIT
(District Manager in Training). My job consisted of opening and closing of the store. Nightly deposit drops balancing the registers scheduling staff setting up new visual displays merchandising. Hiring new staff and providing excellent customer service. Keeping inventory checks to keep low audits for the company and daily reports.
Education
Wright State University - Dayton, OH
August 1997 to June 2000
Kent State University - Kent, OH
August 1996 to June 1997
High school diploma or GED
Marion-Franklin High School - Columbus, OH
August 1992 to June 1996
Skills
• Retail Management
• Store Management Experience
• Merchandising
• Payroll
• Assistant Manager Experience
• Recruiting
• Management
• Cash Handling
• Profit & Loss
• Loss Prevention
• Pricing
Links
http://www.pictureperfectdevelopmentgroupllc.com
Certifications and Licenses
Driver's License
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