Customer Service Information Technology
Resume:
James Rose
Technology Education and Customer Service Professional
Intercession City, FL 33848
********@*******.***
Desire a position that will utilize my computer, marketing, management, customer service, and training skills
Authorized to work in the US for any employer
Work Experience
CTE Instructor OJT
Polk County School Board - Davenport, FL
November 2020 to Present
Provide Employment training and coordination for Student Employment. Shuttle Driver
Holiday Inn Club Vacations - Kissimmee, FL
May 2023 to April 2024
Responsible for guest transportation and customer service on resort. Provided updates for onboard video promoting different resort amenities. Employee of the Month
Wilson Award(company highest award) winner
CTE Instructor
Bibb County Schools - Macon, GA
July 2019 to November 2020
• Provided Marketing Instruction
• Provided Supervision to School Store
• Provided Virtual Instruction
Career and Technology Instructor/Campus Technologist Sunset High School-Dallas ISD - Dallas, TX
1996 to June 2019
• Served as Computer Technologist providing support and training to instructors. Assisted Teachers with technology integration into the classroom. Responsible for the maintenance, upgrades, and repair of more than 1200 computers. Responsible for Network Support with Novell, and GroupWise.
• Provide Trade and Industry Pre-Employment Lab Instruction in Computer Maintenance training including Principles of Information Technology, Computer Maintenance, and Practicum in Information Technology. Training provided includes OSHA safety certification and preparation for COMPTIA A+ certification.
• Provided Business Education Instruction including Keyboarding, Business Computer Information Systems I and Business Information Systems II, Business Information Management 1 and Business Information Management 2 which included all Microsoft Office Applications.
• Developed "The Road to Success", a student program coordinated with the University of Wisconsin - Oshkosh Admissions, the College of Business Administration, and the College of Education and Human Services. Partially Funded through a federal grant at the University, this program provided students to improve business and academic skills needed for collegiate success. Provided Training Sessions including Study Skills and Financial Aid.
• Developed a Student Technologist Program on Campus in coordination with the Technology Outreach Program. Students under instructor supervision repaired equipment donated to the district for redistribution to students and classrooms.
• Served as Technology Trainer to TEA Business Education Summer Conference 1997, and 1998. Director/Founder
Anchor Family Services - Fate, TX
February 2016 to March 2019
• Developed policies and procedures for foster care agency
• Handled Case Management including file management
• Recruited and trained new foster families
• Handled intake and placement of all foster children
• Built Agency Website and File Management Systems Associate Professor
Collin County Community College - Plano, TX
August 2003 to December 2007
Responsible for Computer-based instruction in Flex Entry Courses. Courses include instruction in MS Word, Excel, PowerPoint, and Access, Keyboarding, Accounting, and Records Management. Customer Service/Sales Representative/Assistant Manager Radio Shack - Plano, TX
March 1985 to December 1996
• Provided Computer Instruction including MS Office to customers
• Provided Computer Upgrade and Repair Services to customers
• Assisted customers with different types of technology including computer, cellular, audio, and video technology
• State of Texas Top 10 Cellular Sales
• State of Texas Top 10 Sales
• State of Texas Top 10 PC Sales
Substitute Teacher/Alternative Education Teacher
Garland ISD - Garland, TX
1994 to 1996
• Provided Instruction for students placed in an Alternative Education Setting
• Provided Instruction to students at all levels and all subject areas when regular instructor was unavailable
• Served as Special Education Aid in Spring 1995
General Manager
Discovery Zone - Dallas, TX
1993 to 1994
• Responsible for all areas of business operation including P/L
• Worked with computerized accounting and POS systems
• Developed operational controls for multiple locations
• Provided Training and support to store level personnel Education
Master of Science in Secondary Education
Texas A&M University - Commerce, TX
June 1995 to June 1997
General Studies
Richland College - Dallas, TX
January 1995 to June 1995
Management Information Systems
University of North Texas - Denton, TX
January 1988 to June 1988
Bachelors of Business Administration in Marketing
Texas Tech University - Lubbock, TX
January 1982 to December 1984
Business
Richland College - Dallas, TX
June 1980 to December 1981
Bachelor of Science
Skills
• retail sales
• training
• Documentation
• Higher Education Teaching
• Network Support
• Records Management
• Learning technology
• Teaching
• Experience working with students
• Classroom management
• Classroom experience
• Curriculum development
• Lesson planning
• Adult education
• Driving
• Software troubleshooting
• Customer service
• English
• Communication skills
• Sales
• Help desk
• Active Directory
• POS
• Computer networking
• Training & development
• Guest services
• Retail sales
• Marketing
• Records management
• Hospitality
• Kronos
• Network support
• Learning technology
• Cash register
• Forecasting
• Restaurant experience
• Guest relations
• Hotel experience
• Front desk
• Cash handling
• Typing
• Telemarketing
• Office management
• Profit & loss
• Teaching
• Classroom experience
• Experience working with students
• Classroom management
• Curriculum development
• Adult education
• Higher education teaching
• Van driver
• Public relations
• Basic math
• Shuttle driving
• Mentoring
• Social work
• Leadership
• Special Education
• Troubleshooting
• Desktop Support
• LAN
• Case Management
• Network Administration
• Human Resources
• System Administration
• VPN
• Operating Systems
• VoIP
• Technical Support
• Microsoft Windows
• DHCP
• Disaster Recovery
• WAN
Certifications and Licenses
PC PRO Certification
March 2019 to Present
First Aid Certification
Driver's License
CPR Certification
March 2023 to March 2025
Teaching Certification
Network Pro Certification
March 2019 to Present
Security Pro Certification
March 2019 to Present
Professional Educator License
Assessments
Work motivation — Proficient
March 2023
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Marketing — Proficient
April 2023
Understanding a target audience and how to best communicate with them Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
March 2023
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient March 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Front desk agent (hotel) — Proficient
March 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
High school classroom management — Proficient
May 2021
Minimizing classroom disruption and engaging students Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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