Customer Service Experience

HALI STEWART

Little Rock, Arkansas, *****

**********************@*****.*** / 501-***-****

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SUMMARY

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem- solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the

[Job Title] role on your team. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.

Multi-talented business leader bringing several years of experience as successful professional. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in industry. SKILLS

Data Entry

Appointment Scheduling

Consultative Sales

Report Generation

Call Management

Minute Taking

Administrative Support

Problem Resolution

Product Knowledge

Information Security

Data Collection

Paperwork Processing

Scheduling

Critical Thinking

Report Preparation

Business Planning

Contract Management

Staff Management

Project Management

Regulatory Compliance

Risk Management

Software Deployment

Reverse engineering

Network Security

Incident Response

Firewall configuration

Penetration Testing

Cybersecurity frameworks

Patch management

Intrusion Detection

Access Control

Data Encryption

Application security

Managing security breaches

HS

Fiscal Management

Organizational Management

Consulting

Stakeholder Relations

Policy Development

Cash Management

Professional Demeanor

Reliability

Reporting and documentation

Proposal Writing

Procedure Development

Data Acquisition

EXPERIENCE

Chief Executive Officer / The JC Foundation LLC - Little Rock, AR 12/2022 - Current Directed the implementation of new business initiatives from concept through completion. Established policies, procedures, and protocols to improve operational efficiency. Developed creative solutions for complex problems facing the organization. Ensured compliance with government regulations regarding safety standards and labor laws. Evaluated current products and services in order to develop strategies for improvement. Represented the company at conferences, trade shows, networking events. Monitored industry developments in order to stay competitive in the marketplace. Negotiated contracts with vendors, suppliers, and partners. Created financial models to forecast future business performance and identify areas of improvement. CUSTOMER SERVICE MANAGER / Clowney Construction 02/2020 - Current Support clients-centric culture, where the full energy and team player, satisfying customer experiences CUSTOMER SERVICE REP / People Ready 02/2008 - Current CUSTOMER SERVICE REPRESENTATIVE AND ASSISTANT MANAGER / Victoria's Secret Stores, LLC Motivating team to remain cheerful throughout the entire work Shift Support customers essential needs and sales

EDUCATION AND TRAINING

Bachelor of Science: Cyber Security And Community Health 05/2012 Spelman College - Atlanta, GA

Associate of Science: Community Health Services 05/2010 Harvard High School - Harvard, NE

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