Customer Service Representative
Resume:
Shari Viverito
Massapequa, NY *****
Phone: 516-***-****
E-mail: *************@*****.***
Professional Summary: Results-driven manager with a proven track record in strong negotiations, emphasizing positive "win-win" agreements that foster long-term, high-quality relationships with clients. Expertise includes supplier review, selection, price negotiations, and effective supplier management. Comfortable in both team environments and working independently, demonstrating strong communication skills, a proactive attitude, and unwavering integrity and reliability.
Skills:
Strong communication skills with diverse groups (10+ years)
Highly organized with strong analytical skills (10+ years)
Proficient in Microsoft Word, Outlook, and Excel (10+ years)
Property Management
Marketing
Customer Service
Sales (10+ years)
Customer Relationship Management (10+ years)
Sourcing (4 years)
Supplier Management
Detail-oriented with the ability to multitask in team or independent settings (10+ years)
Supply Chain Management (10+ years)
Professional Experience:
Customer Service Representative - NYU Langone Health – Boynton Beach, FL 01/2023 - Present
Handled a high volume of phone calls, particularly assisting patients with billing and insurance inquiries, ensuring knowledgeable and empathetic customer service.
Managed client records and conducted customer service surveys.
Resolved customer complaints and inquiries, demonstrating strong oral and written communication skills.
Utilized problem-solving and troubleshooting abilities effectively.
Proficient in data entry and computer skills, with strong analytical skills and a keen recognition of customer needs.
Assistant Property Manager - Total Community Mgmt., Bellmore, NY 04/2018 – 09/2022
Supported general property administration and managed daily operations of co-ops, condos, and HOAs.
Executed community events and maintained community aesthetics.
Improved homeowner relations through proactive support and effective tenant management.
Administered tenant occupancy processes and facilitated maintenance collection.
Shari Viverito
Massapequa, NY 11758
*************@*****.***
Temporary Front Desk CSR - GRS Community Mgmt. - Lake Worth, FL 09/2020 – 12/2020
Provided courteous and professional assistance to customers in a high-traffic environment.
Guided guests through application processes and ensured their safety and comfort.
Managed guest reservation systems and maintained office safety protocols during the pandemic.
Processed mail, assisted with phone calls, and handled payments efficiently.
Receptionist/Customer Service - Total Community Mgmt. - Bellmore, NY 03/2017 – 04/2018
Welcomed visitors, managed multi-line phones, and sorted daily mail.
Updated records and files to ensure efficient office operations.
Customer Service Representative Nassau Candy - New York, NY 08/2016 – 02/2017
Managed customer accounts and ensured satisfaction with product offerings.
Built strong customer relationships to drive business growth.
Initiated and managed new accounts from inception, contributing to sales and marketing strategies.
Caregiver ADM - New York, NY 03/2012 – 05/2016
Provided primary caregiving support to family members with age-related and long-term ailments.
Previous career experience working in the garment center executive specializing in children’s products handling sales, sourcing and supply management.
Education:
Bachelor of Arts in Business Management
Fairleigh Dickinson University - Teaneck, NJ
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