Customer Service Social Media

Paul Oluwa-Lana Sowunmi

********@***********.*** 503-***-**** www.linkedin.com/in/paul-sowunmi-5131a4b0

Education

Oregon State University

B.S., Business Information Systems April 2025

GPA 3.41

Houston Community College

Associate of Arts, Business May 2019

Associate of Science, Computer Science May 2015

Work Experience

Med Ex Transit, LLC

Medical Driver 02/2023-07/2023

Transport 10 medical patients daily to appointments

Help patients daily with disability getting inside to their appointments.

Maintain a clean vehicle for patients to ride in

Schedule my own patients of 8 to 10 rides through the application tablet

Promote excellent driving skill and customer service.

Comfort Care, LLC

Assistant Resident Manager 02/2020- 12/2023

Manage schedules for 2 or 3 caregivers.

Coordinate medications for 4 to 5 patients

Facilitate upkeeping of home and leisure activities for patients.

Document daily behavior of patients.

Provide a secure and safe living environment.

Green Force

Cashier Specialist 1/2020—5/2020

Processed between 25-50 customers’ transactions daily.

Promoted products through social media application.

Signed between 5 to 8 customers up for store membership daily.

Maintained high standards of customer service.

High volume, fast paced operation of 25 to 75 customers daily

Office Depot

Sales Consultant 4/2017—11/2017

Exceeded store program membership sign-up by 20%

Encouraged promotional discounts to customers daily.

Exceeded electronic and furniture sales purchases by 25% monthly.

Set up 10- 20 electronics and furniture products for customers instore monthly.

Skills

C++ Java Python Microsoft Office 365 Data Entry POS systems Adobe Photoshop Health Care Certification Customer Services SEO SharePoint Machine Learning Collaboration Critical Thinking Cyber Security SQL Server

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