Legal Assistant Medical Records
Resume:
Alena Hernandez
Tempe, AZ *****
******.**********@*****.***
Work Experience
Legal Assistant
Rock Law Bankruptcy Attorneys-Tempe, AZ
April 2024 to Present
My role as a legal assistant is to, support lawyers by organizing legal documents, conducting research, and assisting during trials and hearings. I help gather case information and ensure the thorough organization of facts and paperwork, aiding lawyers in trial preparation. In addition, I maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. Intake Coordinator
Phillips Law Group-Phoenix, AZ
January 2024 to April 2024
My job as an intake coordinator is to welcome, register, and admit clients at the Phillips law group firm.Proactively provide support to Paralegals and Attorneys. Create new files (electronic and paper). Submit/process personal injury claims with insurance companies. Request medical records, police reports, and perform other accident-related tasks. Collaborate with and provide support for assigned attorney. Maintain/update electronic and paper files. I gather very important information about the client and their situations, I also creat client records. I make appointments and schedule procedures for future medical treatments. I answer questions they have and create their personal profile attached to their medical records. Once I get their information down into their profile I send it off to the attorney so the attorney can let me know if this is a case we can take on. Once the attorney approves, I go ahead and update the client on the next steps and send them off to the attorney for court dates. Front Desk Legal Receptionist
Roeschke Law, LLC-Tempe, AZ
February 2023 to January 2024
My job role is to greet the clients, answer the phones, check the mail and sort all of the mail as well as scanning and making copies of medical records or anything that the clients need a copy of. I help potential clients that are wanting to apply for Social Security Disability benefits and make them a profile so the intake specialist can also view their profile and ask for more medical questions. If the client is an existing client I ask them what I can help them with. Whatever the existing client needs help with I help them and recommend them more information that they need to help them with their disability case. Not only do I provide this service to the clients, but I also help them with their direct deposit and payments, I also schedule appointments for the clients.
Dental Receptionist
Sunlake family dental-Chandler, AZ
February 2023 to June 2023
As a dental receptionist, I would be responsible for managing the front desk of a dental office. I would greet patients, schedule appointments, answer phone calls, handle patient inquiries, and maintain patient records. I would also assist with billing, insurance claims, and coordinating with dental staff to ensure a smooth workflow. It's a crucial role in providing excellent customer service and creating a welcoming environment for patients.
Receptionist
CSL Plasma-Tempe-AZ
January 2022 to December 2022
As a medical receptionist, I would play a crucial role in a healthcare setting. I would greet patients, schedule appointments, handle phone calls, manage patient records, and assist with administrative tasks. I would also ensure a smooth flow of patients and provide excellent customer service to create a positive experience for everyone visiting the clinic or hospital. Customer Service
Wave-Tempe-AZ
February 2021 to January 2022
I would highlight my experience in providing excellent customer support, resolving issues, and ensuring customer satisfaction. Also my strong communication skills and ability to empathize with customers to address their needs effectively.
Education
High school diploma
Tempe High School - Tempe, AZ
August 2017 to May 2021
Skills
• Copywriting
• Customer service
• Sales (5 years)
• Host/hostess experience
• Care plans
• Vital signs (1 year)
• QuickBooks
• Microsoft Word
• Clinic
• Upselling
• Medical records (3 years)
• Law office (2 years)
• Insurance Verification
• CRM software
• Retail sales
• Clerical experience
• Microsoft Outlook
• Medical Billing
• Medical office experience
• Epic
• Front desk (3 years)
• Accounting software
• Personal injury law (2 years)
• Communication skills
• Guest services
• Retail sales
• Typing
• Management
• Restaurant experience
• Medical records (2 years)
• Research
• Microsoft Office
• Computer skills
• Front desk
• Bilingual
• Merchandising
• Guest Services
• Cash handling
• Legal administrative experience
• Microsoft Excel
• Google Docs
• Event Planning
• Salesforce
• Microsoft Powerpoint
• Merchandising
• Cash handling
• Document management
• Accounts Payable
• Medical terminology
• Office management
• QuickBooks
• 10 key typing
• Assistant Manager Experience (3 years)
• Medical terminology
• Medical office experience (2 years)
• Proofreading
• Serving Experience
• Upselling
• Financial Report Writing
• Restaurant experience
• Medical Scheduling
• Windows
• Medical receptionist (2 years)
• Organizational skills
• Hospitality
• Sales
• Filing (5 years)
• Outpatient
• Cash register
• Databases
• Dental Receptionist
• Leadership
Certifications and Licenses
Driver's License
CPR Certification
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