Marketing Administrative Assistant Data Analytics

Cynthia Ukpemo B.Eng

Contact Phone: 825-***-**** Address: Fort Mcmurray, T9K 0K3, Alberta, Canada.

Email: *************@*****.***

Profile

Marketing Strategy Data Analytics Trend Analysis Channel Management Product Creation

Enterprise professional with over 10 years of experience in marketing and sales within the telecommunications industry. Proven

expertise in developing unique brand campaigns, trend analysis, revenue generation, B2B/B2C segmentation, and Channel

Management. Exceptional research and presentation skills, driving initiatives that increase revenue and brand awareness. Strong

communication, interpersonal, and analytical abilities, with a history of exceeding targets and fostering long-term business

relationships.

AREAS oF EXPERTISE

Organized Market Research Initiative

Creativity and Strategy Relationship Management Proficient in Microsoft Office suite

Team player Values and ethics (PowerPoint, Excel and Word)

Excellent Critical Thinking Excellent oral communication

Negotiation

Cross functional

Attention to detail collaboration Excellent written communication

P ROFESIONAL EXPERIENCE

Wisdom of God Ministry, 105 – 6137 Stanton DR, SW, Edmonton

Administrative Assistant to CEO Jul 2024 – Till date

Job description

Managed the CEO's calendar, scheduling meetings, organizing travel arrangements, and handling confidential

correspondences.

Acting as the primary point of contact between the CEO and internal/external stakeholders, including coordinating

communication and relaying information.

Preparing agendas, materials, and minutes for executive meetings, board meetings, and other important events, as well as

following up on action items.

Conducting research, compiling data, and preparing reports, presentations, and other documents to support the CEO's

decision-making and strategic planning

EMTS (9MOBILE NIGERIA)

Specialist, Product SME Segment May 2023 – Jul 2024

Key Accomplishments

Achieved successful launches of two initiatives in the second quarter of 2023, resulting in a revenue of 122k CAD.

Job description

Created and managed marketing plans, overseeing naming, positioning, brief development, campaign execution,

partnerships, and internal/external promotion.

Implemented strategies to maximize market penetration, growth, and profitability for the SME segment, collaborating

closely with cross-functional teams.

Prepared comprehensive performance reports for management, providing insights into SME segment activities and

achievements to support strategic decision-making.

EMTS (9MOBILE NIGERIA)

Sales Admin Support (Lagos & Regional) HVA, Oct 2021 – May 2023

Key Accomplishments

Achieved reduce SLA for resolution of service issues and improved customer satisfaction and retention.

Successfully coordinated 2 high level projects in 2022.

Awarded most valuable team member in Q1 2022 and received Enterprise impact award Q1 2022.

Job description

Coordinated quotation delivery for major HV accounts and ensured seamless product delivery based on customer

requirements.

Collaborated with internal teams to ensure timely and accurate customer billing, maintaining precise records and

supporting administrative tasks for enterprise sales.

Conducted research for customer profiling, compiled reports on consumer trends, and prepared comprehensive activity

reports for the Director of Enterprise Service Delivery since April 2019.

ESMCS (9MOBILE NIGERIA)

SME and Channels Sales, August 2016- October 2021

Key Accomplishments

Achieved a 12% annual revenue growth for the SME Channel for three consecutive years.

Strategic Partners Management - Increased count in Lagos by 4 in 2020.

Retention-Achieved less than 5% churn/port out from a total prepaid base in Q1-4 2020.

Achieved over 120% to my annual acquisition sales target in consecutive years.

Quarterly National Sales Champion on three occasions.

Nominated as the Enterprise team representative in a cross functional team to drive 9Mobile new business

opportunities.

Job description

Managed partner relationships and resolution of issues to deepen business relationships while creating growth

opportunities.

Provided strategic support to enhance the delivery of all partners allocated targets.

Established direct sales of Enterprise solutions and products to end users/Customers for mobile voice and

data, fixed voice/data in a target driven telecom environment.

Data analysis for Account Managers and for business forecasting

Generated new businesses by determining potential customer’s needs and bespoke solution advice.

Lead generation with focus on telemarketing (inbound and outbound leads), referrals, canvassing and

networking.

Ensured good onboarding experience for new customers/partners while maintaining high CSATS.

ESMCS (ETISALAT NIGERIA)

Field Sales Officer (FSO), Lagos & SW region December 2013- August 2016

Developed and achieved periodic sales plans for assigned sector.

Managed existing corporate accounts, acquired new customers, and achieved sales targets.

Maintained accurate sales records and provided customer support through service, education, and query

resolution.

EDUCATION&Q UALIFICATIONS

Enugu State University of Science and Technology, Enugu state. B.Eng. Chemical Engineering 2003 – 2008

Hopebay College, Alaba-Oro, Lagos State Senior Secondary Certificate Examination 1996 - 2002

R EFERENCES

Available on request

Contact this candidate