Senior Analyst, SME, Product Specialist, CSR, TSR
Resume:
***********@*****.***
SSB Western Bicutan, Taguig City,
Place of birth
Manila
Nationality
Filipino
Rowela
David
Profile
I am an experienced customer service and technical support representative committed to delivering exceptional care for ultimate customer satisfaction. With a proven ability to establish and maintain excellent communication and relationships with clients, I excel at identifying customer needs and providing effective solutions. My excellent time management skills and extensive knowledge of the customer service industry ensure top-tier performance. Goal-oriented, hardworking, and eager to join my next team, I'm ready to contribute and elevate the customer experience. Employment History
Oncall Service SME at TikTok, Bytedance, Taguig
12/2022—07/2024
Senior Analyst at Shopee, Taguig
08/2019—09/2022
Customer Service / Technical Support
Representative at Google, Sykes Asia, Taguig
07/2017—04/2019
Product Specialist at Samsung, Transcom, Ortigas
09/2013—11/2014
Product Specialist at Samsung, Alorica, Makati
06/2012—08/2013
Technical Support Representative at Lexmark,
Sitel, Ortigas
03/2009—06/2012
Education
Diploma in Information Technology, STI College,
Pasay City
06/2005—03/2008
Skills
Customer Service 5/5
E-commerce 5/5
Logistics 5/5
Critical thinking and problem
solving
5/5
Ability to Work Under Pressure 5/5
Leadership Skills 5/5
Ability to Multitask 5/5
Effective Time Management 5/5
Communication Skills 5/5
Computer Skills 5/5
Microsoft Office 4/5
References
JD San Juan from TikTok, Bytedance
**********@*****.***
Ready Eustaquio from Shopee
*****.*********@******.***
Joenil Solano from Google, Sykes
******@******.***
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