Customer Service Social Media

Briana Kernisan

Perth Amboy, NJ

ad7ojj@r.postjobfree.com

Education

Academi or Urban Leadership Charter School, Perth Amboy, NJ High School Diploma, 2019

Work Experience

Assistant Manager/Wedding Planner, The Flower Suite, Staten Island (February 2020 - February 2024)

- Assisted in the planning and execution of weddings and events, collaborating with the Manager to ensure seamless operations.

- Provided exceptional customer service to clients by actively listening to their needs and preferences, and addressing any concerns promptly and professionally.

- Coordinated with vendors, such as caterers, florists, and photographers, to deliver high-quality services and exceed client expectations.

- Managed event logistics on the day of the wedding, overseeing setup, vendor coordination, and troubleshooting any last-minute issues.

- Maintained detailed records and documentation related to each event, including contracts, invoices, and client communications.

- Stayed informed on industry trends and best practices in event planning and customer service to enhance service delivery.

Customer Service Associate/Assistant Manager, Marmolejos Food Market, Perth Amboy

(2018 - February 2024) - Provided excellent customer service by assisting customers with product inquiries, recommendations, and purchases.

- Maintained a clean and organized store environment, including restocking shelves and ensuring product freshness.

- Operated cash registers and processed transactions accurately and efficiently.

- Collaborated with team members to achieve sales targets and promote store promotions.

- Handled customer complaints and resolved issues in a timely and professional manner.

- Demonstrated product knowledge and familiarity with food safety regulations to ensure customer satisfaction.

Social media Manager, @statsmwayy (2022 - present )

- Engage with followers, respond to inquiries, and manage online communities to foster positive relationships.

- Create and schedule content that aligns with marketing goals and resonates with the target audience.

- - Manage social media accounts on platforms including Facebook, Twitter, Instagram, and TikTok.

- Develop and implement comprehensive social media strategies to enhance and engagement.

- Collaborate with influencers and brand ambassadors to enhance brand visibility and credibility.

- Foster and grow community engagement through interactive content and active responses to comments and messages.

- Create and curate engaging content, including text, images, and videos, tailored to the target audience.

- - Conducted competitor analysis to identify trends and opportunities for growth

- - Produced high-quality content for social media, blog posts, and newsletters. Skills

- Customer Service,

- Microsoft Office,

- Attention to Detail,

- Time Management,

- Problem Solving,

- Social Media Strategy

- Content Creation

- Community Management

- Copywriting and Editing

- Audience Engagement

- Spanish - English

References

Wendy Desimone, 732-***-****

Bryant Marmolejos, 848-***-****

Paul Perez, 908-***-****

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