Director, HR Business Partner United States

Contact

ad7nzx@r.postjobfree.com

www.linkedin.com/in/willowb

(LinkedIn)

Top Skills

o Strategic HR Business

Partnership

o Learning & Development

o Diversity, Equity, and Inclusion

(DEI) Initiative Implementation

o Conflict Resolution

Certifications

Senior Professional in Human

Resources® (SPHR®) Certification

Global Professional in Human

Resources® (GPHR®)

Willow McIndoo

Strategic HR Partner SPHR, GPHR

Austin, Texas, United States

Summary

As a Director, EX Business Partner at Hero Digital, I leverage my extensive progressive HR experience and credentials (SPHR, GPHR) to partner and advise leaders and employees across various functions and locations. I use my expertise and strategic partnership as a data-driven problem solver, super collaborative team-player, and compassionate advocate for employee well-being and engagement.

I have a proven track record of delivering and improving scalable programs and policies in areas such as performance management, learning and development, immigration, hybrid work, and diversity, equity, and inclusion. I also have extensive experience in handling complex and sensitive employee relations issues, coaching and mentoring leaders and managers, and guiding organizations through change, restructure, and acquisition. My mission is to create an environment where each employee can do their best work and grow with the company.

Experience

Hero Digital

Director, EX Business Partner

July 2019 - Present (5 years)

Austin, Texas, United States

Partnering and advising leaders and employees across Client Services, the Creative team, Data & Insights, Marketing Services, Strategy, Marketing/ Business Development, Finance, and IT. Using expertise and strategic partnership as a data-driven problem solver, super collaborative team-player; supporting senior leaders across multiple time zones, building and owning people programs (including intensive involvement with DEIB and ERGs, CSR and volunteering).

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Education

The University of Texas at Austin

Master of Science in Information

Studies, Global Policy and Research

Analysis · (2011 - 2013)

New York University

Master's degree, Comparative

Religion · (1995 - 1999)

University of Colorado at Denver

Bachelor of Arts

(B.A.), Philosophy · (1991 - 1994)

Bulldog Solutions

HR Director

January 2019 - July 2019 (7 months)

Austin, Texas Area

Job Responsibilities:

Oversee and improve the employee on-boarding, separation and performance management process (including developing goals, implementing the review process in a timely manner and developing career paths).

Develop and implement an employee training program & employee recognition program.

Administer annual employee survey and work with leadership to document and execute on improvement plan based on the results. Monitor the pulse of employees and collect data to identify trends and ensure a high level of employee engagement.

Provide group and one-on-one coaching with employees and managers to support employee development and growth.

Conduct exit interviews and document key issues impacting employee retention.

Work in collaboration with the CEO and CFO to oversee and align compensation and benefits with the company’s strategic business initiatives.

Manage the ATS and HRIS to ensure record keeping and reporting requirements are accurate and timely. Responsible for maintaining compliance with US labor and employment laws and regulations.

Oversee the talent acquisition, management and retention activities by partnering with the management team to identify and grow leadership, talent and technical capabilities of the business.

Strategic HR Consulting

Senior HR Consultant

November 2017 - December 2018

(1 year 2 months)

Job Responsibilities:

Providing coaching and counseling services for individual clients, enhancing and supporting best practices and performance management.

Assessing DEIB needs and proposing solutions with surveys, work-groups, processes, documentation, training and implementation.

Working with individual clients on hiring and placement issues, open enrollment implementation, career path/succession planning, industry analysis and competitive intelligence, employee relation issue resolution/mediation. Page 2 of 4

Austin, Texas Area

Business Partner/HR Generalist for Business Enterprises, Construction Services, Office of the City Engineer, and District Maintenance

Created disciplinary and performance documentation to address Employee Relations issues (from Memos of Concern up to Suspension/Discharge)

Conducted investigations and created documentation to meet Municipal Civil Service Guidelines

Analyzed morale indicators and other personnel measurements such as but not limited to surveys, turnover, and grievances, and presented recommendations for corrective action programs when needed

Trained managers and supervisors on human resources topics and procedures, including a City of Austin training program on Preventing Harassment

Created a shift/incentive pay program for Construction Engineers working overnight on the ABIA airport project

Developed and maintained current knowledge in the assigned human resources areas and in the operations of the City and/or its Departments

Developed and maintained knowledge and skill in the use of the computerized tools, databases, and communications techniques used in human resources and within the City of Austin municipal government Page 3 of 4

City of Austin - Public Works Department

Human Resources Consultant

May 2017 - October 2017 (6 months)

Austin, Texas

Job Responsibilities:

Stratfor Enterprises (a RANE Corporation)

Director of Human Resources

December 2013 - February 2017 (3 years 3 months)

Austin, Texas Area

Job Responsibilities:

Strategic HR partnering with Exec team, department heads, and external business consultants to efficiently accomplish company goals

Workforce Planning: competitive recruiting, position budgeting, forecasting

Performance Evaluations: retention, morale and engagement, reward/ recognition

Employee Development: training, coaching, succession planning

HR Interventions: mediation/counseling, PIPs, progressive discipline

Compensation Planning: benchmarking, salary evaluations, forecasting

Employment Law and Compliance: best practices, policies/guidelines, training

Risk Management: managerial training on HR guidelines/employment law

Legal / Contracts: drafting policies/handbooks w/legal counsel, contracts

Immigration: applications for H-1B, TN-1, J-1, F-1 (OPT-STEM), PERM

Payroll: selected HRIS and implemented migration, managed semi- monthly payroll and expenses for employees in CA, IL, MA, MD, NJ, NY, PA, VA, TX

Benefits: creative a competitive benefit plan and administered 10 different benefit offerings for employees and dependents, including quarterly and annual reporting as required by 5500 and ACA regulations Page 4 of 4

The Collective Group

HR Director

February 2002 - March 2006 (4 years 2 months)

Austin, TX

Cole & Weber

Payroll/Benefits Manager

December 2000 - January 2002 (1 year 2 months)

Seattle, WA

Slam Media Inc

HR Manager

December 1999 - December 2000 (1 year 1 month)

Seattle, WA

The Leukemia & Lymphoma Society

HR Manager

July 1997 - December 1999 (2 years 6 months)

New York, NY

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