Customer Service Property Management

Michael A Britton **** Bruckner Blvd, Bronx, NY **472

ad7n8g@r.postjobfree.com

Cell:917-***-****

SUMMARY

Season Security Concierge with a strong commitment to excellence and a track record of ensuring residents and guests satisfaction. Proven competency in communication skills, conflict resolution, customer service, access control, camera surveillance, critical decision-making, Emergency response, attention to detail. Security USA/ Lobby Concierge/ 33 Vestry Street Condominium 05/2023-Present

• Greeting an assisting resident, employees, visitors, vendors and contractors in a professional and courteous manner upon arrival.

• Managing mail, packages, and food deliveries, coordinating dry-cleaning services and informing residents.

• Monitoring and controlling access to the premises, managing visitors, vendors and contractors' access.

• Assisting residents with inquiries, requests an issue related to their living environment.

• Collaborate closely with property management in the activation and distribution of all access systems.

• Coordinating maintenance and repairs with superintendent and property management.

• Ensure proper care and maintenance of passenger elevator, car lift, lobby and surrounding area.

• Maintain tour activity log, respond to emergency situations contacting appropriate authorities when necessary.

Winfield Security Officer/Lobby 575 8th Avenue and other sites 06/2017-08/2021- 05/2022-10/2022

• Detect and deter trespassing, criminal mischief, loitering, soliciting.

• Monitor elevator surveillance cameras to prevent entrapment, avoid crowding and soliciting.

• Reduce intrusion by 90% through effective surveillance and patrol.

• Inspect building access points, report any irregularities.

• Enforce Covid-19 safety guidelines informing violators of policy and procedures.

• Respond to fire alarms according to building protocol.

• Assist and direct personnel, contractors, inspectors, messengers, couriers’ visitors on inquiries.

• Maintain safety an appearance of lobby and outer perimeter. Women in need/ Lead Residential Aide LaGuardia Family Center. 08/2021 – 05/2022

• Oversee and maintain a safe functional environment for residents, staff and contractors.

• Enforce Covid-19 safety guidelines informing violators of policy and procedures.

• Conduct orientation for new families and provide house rules and regulations.

• Handle crisis according Win operational protocol, provide information to appropriate staff.

• Answer the site phone professionally and transfer calls appropriately.

• Observe all residents for signs of substance abuse, child abuse, criminal activity, immediately advise the appropriate staff.

• Maintain daily logbook, school attendance, visitor, resident sign-in logs, and

• reports on the CARES data base.

• Patrol the facility maintain standing posts, conduct vertical patrols as required.

• Open unit doors for clients when requested.

• Work under pressure and during stressful situations. CERTIFICATIONS

• Security Guard License ID # 100********

• Fire Guard F02 Certified

# 88253596

• PC Fundamentals program

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