Pharmacy Technician, Customer Service Representative

Education

Pace University: Pre med Biology Major (3.21) 2017-2018

John Jay: BA/MA Forensic Psychology (3.9) 2020-2023

Fordham University: Bachelors in Natural Sciences, Pre-Medicine (2024-)

Work Experience:

Maxor Pharmacy Services (January 2024-June 2024)- Floating Pharmacy Technician

Filling prescriptions and processing prescriptions

Resolving insurance issues and

Answering calls and communicating issues with insurance

Using Epic and ECW to send messages regarding prior authorizations to doctors and requesting refills

Using Guardian RX to process prescriptions

Utilizing pickpoint to hand out filled prescriptions to patients

Deliveries and return to stock

Update patient profiles

Training colleagues

CVS Pharmacy (April 2023 – December 2023) - Pharmacy Technician

Filling prescriptions and processing prescriptions

Providing customer service by resolving insurance issues, processing refills, and communicating issues with current prescriptions

Processing e-prescriptions and paper prescriptions

Utilizing RxConnect to answer patient questions, process refills, and transfer medications

Duane Reade (July 2022 – March 2023) - Pharmacy Technician

Filing prescriptions and processing transactions

Processing refills

Assisting with OTC products, rainchecks, and refunds

Using Intercom Plus to delete prescriptions, add prescriptions to return to stock list, update insurance, and process refills

Completing all types of transactions including cash, check, and credit or debit

Performing refunds and exchanges

Sign up customers for the Dollar Reward Savings Club card

Answering all questions from customers and resolve customer conflicts

Computing transaction totals

Stocking shelves and complete price changes on items

CVS Pharmacy (March 2020 – June 2022) - Sales Associate/Pharmacy Cashier

Imparted individualized customer service by anticipating customer needs and wants, indicating empathy and care in all customer interactions, and figuring out solutions

Concentrating on the customer by giving a personable greeting, giving eye contact, and always offering help finding items

Perfectly performing cashier job responsibilities, including maneuvering credit, check, and cash transactions with accuracy

Restocking shelves, checking in vendors, changing item pricing details, and finalizing inventory management duties

Giving customer support to all departments

Informing customers about CVS services and savings programs (CVS CarePass and ExtraCare cards)

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