Customer Service
Resume:
RICK WARNER
Lexington, KY 40517
Mobile Phone: 859-***-****
E-mail: ad7mbm@r.postjobfree.com
Education
Business Management & Marketing BCTCS, Lexington, KY
Business Management University of Kentucky, Lexington, KY
EBusiness Management University of Phoenix, Phoenix, AZ
Radiology Technologist Certification St. Joseph Hospital, Lexington, KY
Experience
In addition to working as a Radiology Technologist, and with the Information Technology and team training background, which I possess, I have:
Account Management of corporate customers providing guidance, project management, training, customer resolution of issues and customer relations within the scope of quality product at the project completion.
Developed and implemented Quality Assurance programs within Radiology departments to ensure that standards for quality control and JCAHO (National Hospital Accreditation) were easily met.
Managed approximately 70 client accounts to assure new radiology systems were properly planned for, installed, and conducted training for the staff personnel in the operations of the new equipment including image networking and image quality to assure customer satisfaction.
As a member of a national elite group of digital system specialists, conducted client visits to troubleshoot systems, train hospital personnel, and train a larger team for corporate national digital systems application team specialists. The team was also responsible for meeting the client’s needs in account management, General Electric Corporate Image, and overall customer’s satisfaction.
With General Electric, there was quarterly training courses presented on the proper methodology used in adult learning. Skills were used in actual work sessions to help the adult learner captures teaching information and retain for a high level of learning competencies
General Electric Healthcare system, conducted semiannual training sessions for training specialist on presenting a corporate image with the customer and retaining the subject being taught. During this training course, there was a class on critical thinking skills in conversing with a no cooperation of the customer and students. The class was designed on how to refocus the customer mindset into a more positive experience of embracing the GE Healthcare systems and getting 100% user capacity.
Provided daily on site training to users for proper operations of GE Healthcare software systems, and equipment. The training method used was super user methodology. Daily evaluation of users of their competencies.
Hospital provided instructional courses of management of employees, and capturing the highest level of competency of an employee in relationship to patient care.
Chaired and coordinated the continuing education program for Radiology departments to assure employees meet state license requirements and receive needed training and that appropriate records are maintained so the department would easily achieve national hospital accreditation requirements
Managed 12 employees and the budget and operations of the Radiology Department Office in addition to coordinating the selection, project management, installation of a Radiology information network computer system (McKesson HBOC system) which permitted the department to achieve its business and quality objectives.
Rendering patient care while performing quality Radiology procedures. Have kept current on all Diagnostic equipment, Radiology portable, Radiology C-Arms.
Employment History
Employer
Baptist Health Lexington
Urgent Treatment Center
Lexington, KY
December2020 - December 2021
Assured Orthopedics
Richmond, KY
September 2019-September 2020
Vision Mobile
Louisville, KY
February 2016-January 2019
Federal Medical Center BOP
Lexington, KY
May 2014 – February 2016
Dr. Douglas Nesbitt
Lexington, KY
October 2012 – January 2014
St. Joseph Hospital
Lexington, KY
Position(s)
Radiology Technologist
Medical Assistant
Radiology Technologist
MRI Technician
CMA, Cast Tech, Pt Education, Surgical, EMG
Radiology Technologist
Contractor – Radiology Technologist
IMS Specialist Corp
Medical Assistant, Receptionist
Patient Billing/Procedure-Lab-Rx ordering
Radiology/Cardiovascular Technologist
February 2010-January 2011
Norton Suburban Hospital
Louisville, KY
October 2009 – February 2010
Invasic Cardiac Specialist
International Radiology
Central Baptist Hospital
Lexington, KY
March 2008-August 2009
Staff Radiology Technologist
Cardiovascular Technologist
General Electric Medical System
Clinical Imaging Acquisition Specialist
May 2001 – March 2007
Account Management/Project Manager
St. Joseph Hospital
Radiology Information System Administrator
Lexington, KY
March 1979-May 2001
Radiology Office Manager
Clinical Radiology Instructor
Diagnostic Radiology Manager
Quality Assurance Manager
Fayette Co School System 2022-2023
CC Urgent Treatment Center
Richmond, KY
Jan 2024 to Present
Radiology Technologist
Substitutes Teacher
Medical Assistant – Radiology Technologist
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