Customer Service Transaction Management
Resume:
Angela M Penkalski
South Milwaukee, Wisconsin 53172
***************@*****.***
PROFESSIONAL SUMMARY
I am a dedicated and reliable employee. While the majority of my work experience is in customer service, I have also had some warehouse experience as well. I am interested in finding a full-time position and getting back into the work force in order to provide a better financial future for my daughters and I.
SKILLS
Able to complete tasks within designated time allotted. Provide high standards of customer service and financial transaction management while sustaining high levels of proficiency. Cashier and financial transaction management while assisting customers in finding what is in stock.
Clean and maintain supplies, equipment, and storage areas in order to comply with safety regulation. Worked in collaboration with team members to ensure that customers received high quality of service
Responsible for training and management of employees including staff disciplining, as well as checking orders for accuracy.
WORK EXPERIENCE
11/2023 to
3/2024
Amazon
Oak Creek, Wisconsin
Package Box Handler
•Clear jams in sorting equipment.
•Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
•Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
6/2022 to
11/2023
Farm And Fleet
Oak Creek, Wisconsin
Housewares Department
•Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
•Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
•Instruct staff on how to handle difficult and complicated sales.
•Assign employees to specific duties.
•Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
•Inventory stock and reorder when inventory drops to a specified level.
•Establish and implement policies, goals, objectives, and procedures for the department.
•Enforce safety, health, and security rules.
•Estimate consumer demand and determine the types and amounts of goods to be sold.
•Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
•Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
3/2014 Walmart Housewear Associate to Franklin, Wisconsin
7/2014 Associate
•Greet customers and ascertain what each customer wants or needs.
•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
•Prepare merchandise for purchase or rental.
•Answer questions regarding the store and its merchandise.
•Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Demonstrate use or operation of merchandise.
•Describe merchandise and explain use, operation, and care of merchandise to customers.
•Ticket, arrange, and display merchandise to promote sales.
•Inventory stock and requisition new stock.
•Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
•Place special orders or call other stores to find desired items.
•Clean shelves, counters, and tables.
•Maintain records related to sales.
Contact this candidate