Customer Service Medical Records
Resume:
EMPLOYMENT HISTORY
CSR, CONCENTRIX-JACKSONVILLE, Jacksonville, Florida
• Provided customer service for media company.
• Answered questions about billing.
• Processed payments.
• Filed complaints.
MAR 2023 - SEP 2023
CSR, CONCENTRIX-JACKSONVILLE, Jacksonville, Florida CSR
PROVIDED CUSTOMER SERVICE FOR MEDIA COMPANY.
ANSWERED QUESTIONS ABOUT BILLING.
PROCESSED PAYMENTS
FILED COMPLAINTS.
JUL 2022 - FEB 2023
HIM CLERK, CIOX HEALTH
PROCESSED REQUESTS FOR MEDICAL RECORDS.
FAXING.
ANSWERING PHONE.
ASSISTING CUSTOMERS WITH NAVIGATING WEBSITE.
JUL 2022 - FEB 2023
HIM CLERK, CIOX HEALTH, Jacksonville, Florida
HIM CLERK
PROCESSED REQUESTS FOR MEDICAL RECORDS.
FAXING.
ANSWERING PHONE.
ASSISTING CUSTOMERS WITH NAVIGATING WEBSITE.
FEB 2020 - JUN 2022
CSR, HGS Jacksonville
Provides customer service for medicare advantage plans. Sends documents
Updates demographics
Answers questions about plan benefits
OCT 2018 - OCT 2019
ROI Specialist, Iron Mountain
• Provide customer service for individuals requesting health records.
• Maintain records in database using epic, outlook, and roi/mro AUG 2017 - APR 2018
Customer Service Rep., Payspan
Provided customer service for health reimbursement. Maintained accounts
Problem solving
6750 Ramona Blvd. #110, Jacksonville,
32205
ad7m3s@r.postjobfree.com
YOLANDA FREEMAN
PROFESSIONAL SUMMARY
To find a position in an established organization that is as equally concerned with the wellfare of their personnel, as they are with their bottom line
EMPLOYMENT HISTORY
NOV 2016 - MAY 2017
Coder/Biller, Pain Management of North Florida/Dr. Sanford Pollack Reading Doctor’s notes, clarifying and verifying codes, creating visits, updating all coding procedures. Submitting claims to insurance companies, verifying benefits. All billing procedures.
Insurance verification
Prior authorizations
NOV 2016 - MAY 2017
Coder/Biller, Pain Management of North Florida/Dr. Sanford Pollack, Jacksonville, FL Reading Doctor’s notes, clarifying and verifying codes, creating visits, updating all coding procedures. Submitting claims to insurance companies, verifying benefits. All billing procedures.
Insurance verification
Prior authorizations
JAN 2015 - MAR 2015
Externship, Wekiva Springs, Jacksonville, FL
Recordkeeping, Medical Billing, Quantam Insurance Coding, HIPAA procedures All aspects of back office procedures, Verification of Benefits Prior authorizations
EDUCATION
MAR 2014 - PRESENT
Healthcare Reimbursement Degree, Virginia College, Jacksonville, FL MAR 2015 - PRESENT
Medical Billing and Coding Diploma, Virginia College, Jacksonville, FL JUN 2016 - PRESENT
Associates of Science
SKILLS
Medical Terminology CMS-1500 Insurance Claim Form
Medical Management CPT/ ICD9-CM Coding
Insurance verification Prior Authorizations
Insurance Billing Collection Letters
3RD. Party Reimbursement Medical Billing
Problem-Solving Skills HIPAA Certified
45 WPM /10 Key Medical Office (Word/ Excel, Power Point) Allscripts UB-92 Forms
Medical Laws and Ethics
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