Fort Lauderdale Guest Services
Resume:
Ava Leff
Fort Lauderdale, FL
ad7m2k@r.postjobfree.com
Travel Sales, Cruise,Land Vacations
Authorized to work in the US for any employer
Work Experience
Sales
American Queen Voyages-Fort Lauderdale, FL
August 2023-
Outbound calling brochure and sweepstakes leads through Salesforce and Seaware
Telesales
Comcast-Miramar, FL
November 2019-February 2023
Outbound calling existing customers to renew and upgrade existing service.
Concierge/Operations
Vacation Village - Weston, FL
November 2012 to October 2018
I work in a hotel in the “Guest Services “ department in an informational, influential, and persuasvive capacity with the hotel guests.
1: Within my department earn the greatest number of bookings.
2: My bookings have the highest ratio converting into sales.
Marketing Representative
Elite Marketing(Delta Airlines) - Fort Lauderdale, FL
July 2012 to November 2012
Talk to airport guests from a kiosk in the Delta Terminal marketing the Delta AMEX Skymiles card.
Personal Vacation Manager
Online Vacation Center - Plantation, FL
January 2011 to September 2011
Cold calling previous customers to follow up and plan their next vacation. I was consisitently out selling the new hires on a monthly basis
Personal Vacation Planner
Carnival Cruise Lines - Miramar, FL
March 2005 to January 2011
Following up with website inquiries to plan their next cruise
Wire Operator
UBS/Paine Webber - Fort Lauderdale, FL
October 2000 to September 2003
Process stocks, mutual funds, commodities, compile daily work for stockbrokers and IRS.
Education
BA in English
Florida International University - Miami, FL
August 1981 to May 1986
Skills
Microsoft Word, Excel, and Outlook, Lotus Notes, Mapper, and Siebel. Fax, scanner, office equipment. Excellent influencing and persuading skills (10+ years)
Awards
Humorous Speech
September 2010
I was in Toastmaster's International at Carnival Cruise Lines competing in a humorous speech contest.
Certifications/Licenses
Para Mutuel License
This license is necessary to work in gambling establishments with large amount of cash.
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