Customer Service Patient Care
Resume:
Liani Reyes **** Boone Ave Bronx, NY
ad7m11@r.postjobfree.com
OBJECTIVE:
Motivated high school student with strong academic record and excellent communication skills seeking an opportunity to gain real-world experience and contribute positively to a dynamic team. Eager to learn and committed to delivering high-quality results. As a worker, I am diligent, outgoing, adaptable, and dedicated to achieving excellence in any job role. I approach tasks with a problem-solving mindset and collaborate effectively with team members to accomplish shared objectives.
EXPERIENCE:
The New Jewish Home, Bronx, NY 10468 — CNA Internship September 2022- September 2024
- Certified Nursing Assistant (CNA) course, gaining proficiency in patient care, infection control, mobility assistance, effective communication, medical terminology, documentation, emergency procedures, compassionate care, and teamwork.
-3 year volunteer course (certification given after passing exam)
- Practice medical terminology
- Mastered proper sanitation
- Assistant in medical care for the elderly and chronically sick
Fluttered by Lia, Bronx, NY 10460 — Self employed lash artist
January 2022- January 2024
- Conduct consultations to determine clients' desired lash styles and preferences.
- Apply individual lash extensions using adhesive, ensuring proper placement and alignment.
- Customize lash designs to complement clients' eye shapes and facial features.
- Educate clients on proper aftercare techniques to maintain lash extensions.
- Provide exceptional customer service, addressing client inquiries and concerns.
- Adhere to strict sanitation and hygiene standards to ensure a clean working environment.
- Stay updated on industry trends and techniques through continuous education and training.
- Manage appointment bookings, client records, and participate in marketing efforts to drive business growth
- Building professional relationships with clients
- Customer service etiquette
Virtual Tutor — Self employed
December 2023- April 2023
- Provide personalized instruction to students in subjects to improve understanding and academic performance.
- Develop customized lesson plans and teaching materials based on students' learning styles and needs.
- Assess students' progress through regular evaluations and feedback sessions.
- Adapt teaching strategies to accommodate diverse learning abilities and challenges.
- Foster a positive and supportive learning environment to encourage student engagement and confidence.
- Collaborate with parents, teachers, and school administrators to address student needs and goals.
- Stay updated on curriculum changes and educational best practices to enhance teaching effectiveness.
- Maintain accurate records of tutoring sessions, student progress, and achievements.
- Discussing with student on a personal level, listening to there daily strengths and weaknesses in academic classes
- Providing virtual meetings weekly
Barista, Bronx, NY 10459 — Juicer and cashier
June 2022- December 2022
- Prepare and serve a variety of coffee drinks, juices, and smoothies to customers according to recipes and standards.
- Operate coffee/espresso machines, juicers, blenders, and other equipment efficiently and safely.
- Provide excellent customer service by greeting customers, taking orders, and answering questions about menu items.
- Maintain cleanliness and organization of the coffee/juice bar area, including equipment, utensils, and workstations.
- Stock and replenish ingredients, supplies, and condiments as needed.
- Follow health and safety guidelines, including proper food handling and sanitation practices.
- Handle cash and electronic payments accurately and responsibly.
- Collaborate with team members to ensure smooth operations and timely service.
- Upsell additional menu items and promote special offers to enhance customer experience and increase sales.
- Adapt to customer preferences and special requests while maintaining product quality and consistency.
Marshalls, Bronx, NY 10011 — Cashier & Sales person May 2023- January 2024
- Assisting customers, operating POS systems, restocking shelves, and maintaining cleanliness.
- Capability to handle customer issues and find satisfactory solutions.
- Familiarity with the products sold in the store to provide accurate information to customers
- Skills to manage inventory, arrange displays, and keep the store neat and appealing.
- Ability to promote products, suggest additional purchases, and upsell where appropriate.
- Cash and POS system handling
-Flexibility to handle different tasks and adjust to changing work environments.
-Collaboration with coworkers to achieve store goals and maintain a positive work environment.
-Strong verbal communication skills to interact with customers and colleagues.
Rainbow, NY 10460 — Cashier & retail associate
January 2022-May 2023
- Assisted customers in selecting merchandise based on their needs and preferences.
- Provided product knowledge and recommendations to enhance customer satisfaction and increase sales.
- Operated the cash register and processed transactions accurately and efficiently.
- Maintained a clean and organized store environment to create a pleasant shopping experience.
- Handled customer inquiries, resolved issues promptly, and ensured high levels of customer satisfaction.
- Assisted customers in finding products, answering questions, and offering recommendations.
- Operated POS system to process transactions accurately and efficiently.
- Maintained a tidy and organized store appearance, including restocking shelves and arranging displays.
- Collaborated with team members to achieve sales goals and provide excellent customer service.
Zeppola Bakery, NY 10018 — Bake seller & barista
January 2024-August 2024
-Selling a variety of pastries, muffins, cookies, and cakes according to recipes and quality standards.
-Ensured freshness and attractive display of baked goods, contributing to increased sales and customer satisfaction.
-Crafted and served espresso-based beverages and teas to customers, maintaining high standards of quality and presentation.
-Provided excellent customer service by greeting customers, taking orders, and offering product recommendations.
-Operated POS system to process transactions accurately and efficiently
-Understanding different coffee bean varieties, roasts, and origins to educate customers and make recommendations.
-Experience in using point of sale (POS) systems to process orders, handle payments, and manage transactions efficiently.
-Adherence to hygiene and cleanliness standards, including proper sanitization of equipment, workspace, and adherence to food safety regulations.
-Ability to suggest additional items or upsell products (e.g., pastries, sandwiches) to enhance customer experience and increase sales.
EDUCATION
H.E.R.O High school, 455 Southern Blvd — Student
September 2021- Present
- Managing academic coursework and assignments effectively to maintain good grades.
- Participating in extracurricular activities such as clubs, sports teams, or volunteer work.
- Demonstrating strong time management and organizational skills to balance school, extracurriculars, and personal responsibilities.
- Engaging in leadership roles or taking on responsibilities within school clubs or organizations.
- Demonstrating teamwork and collaboration skills through group projects and activities.
- Seeking opportunities for personal and professional growth, such as attending workshops, conferences, or skill-building events.
- Showing initiative by seeking out additional learning opportunities or taking on independent projects.
- Demonstrating effective communication skills when interacting with teachers, peers, and others in the school community.
- Adhering to school policies and regulations while maintaining a positive attitude and behavior.
- Contributing positively to the school community through involvement in events, fundraisers, or service projects.
SKILLS
-Communication
-Teamwork
- Problem-solving
-Time management
-Leadership
-Adaptability
-Attention to detail
-Proper sanitation
-Customer service
- Critical thinking
- Customer Service
AWARDS:
Academic Excellence Award:
Given for outstanding
academic performance or
achieving high grades in
specific subjects.
Honor Roll: Recognition for
maintaining a high GPA
throughout the school year.
Subject-specific Awards:
Awards for excellence in
subjects such as mathematics,
science, English, or foreign
languages.
Leadership Award:
Recognition for
demonstrating leadership
qualities within the school or
community.
Community Service Award:
Recognition for significant
contributions to the
community through volunteer
work or service projects.
LANGUAGES
Spanish - Expert
English - Expert
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