Business Analyst Customer Experience

Work Experience Contact Details

Jan-**** till

Present

Aug-2015

To

July-2016

Business Analyst- Fidelity Investments

Roles and Responsibilities: Business Analyst-

As a BA I am responsible for providing analysis and execution support on requests submitted by the Sales Group. I fulfill a variety of different support request types within pre-defined service level agreement timeframes. This is accomplished leveraging data from Salesforce, with the ultimate goal of driving greater scale and efficiency within the Sales community, enabling Sales Group to be more productive and effective in achieving functional goals of grow, retain and engage..

• Identify, gather, analyze, consolidate and distribute data in requested formats

• Research and respond to Sales questions, as needed and resolve associate inquiries

• Execute on activities related to producing client-specific content, fulfilling internal and external data requests, and performing plan service reviews and enablement activities

• Identify ongoing opportunities to enhance SRS processes and the overall customer experience

• Develop subject matter expertise in the SRS service offering

• Manage individual work items in Salesforce work queue

• Complete requests from Sales Team according to business requirements and documented procedures in a timely manner

• Participate in regular weekly team meetings/calls, monthly/quarterly collaboration sessions, ad hoc Design Thinking sessions Perform user acceptance testing on newly automated or enhanced SRS User Developed Applications

(UDAs) as needed

• Understand how to avoid risk in role by following established procedures and keeping procedures current

• Proactively identify issues, process improvement, and cost saving ideas

Business Analyst - G7 CR Technologies India Private Limited Roles and Responsibilities: Business Analyst

As a Business Analyst, I was responsible to engage with clients and understand the current problems and proactively work with clients and software team in each and every step of Software development Lifecycle (SDLC), .to provide them with the best solution

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

• Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.

• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

• Identified process inefficiencies through gap analysis and outlined sensible solutions.

• Developed wire frames and site maps for new module designs.

• Conducted interviews with key business users to collect information on business processes and user requirements.

• Implemented a Sales module for a Health Care firm that helped the sales team to record the daily visits online and helped management team to get autogenerated sales reports and SMS which are required on daily/monthly and yearly basis. Address:

Bangalore, Karnataka-

560103

Phone: +91-819*******

Email:

ad7lpw@r.postjobfree.com

Skill Set

- Business process

mapping

- Data analysis

- Predictive modeling

- Strategic planning

- Gap analysis

- Product development

- Test case scenarios

- Professional Summary

- User Acceptance Testing

- SDLC

Parul Desai

Business Analyst Certified Business Analyst

July-2011

To

Jan-2014

Delivery Consultant - Value Chain Solutions India Private Limited Roles and Responsibilities: Delivery Consultant

• Engage client to gather software requirements/business rules and ensure alignment with development teams.

• Defining the objective and scope of the project.

• Designing the prototype of defined solution by using various tools like MS Excel, MS Visio etc.

• Assisted in modeling and documenting the end user’s AS-IS workflow and TO-BE business processes. Implemented a Bag and Bulk Supply Chain Optimizing project for a Sri Lanka based Cement company. Which helped the company to optimize their Supply Chain Process.

• Providing company with a solution to use RFID technology to optimize the supply chain process and creating transparency between all the departments. Which leads to reduction of transportation related cost by 8%.

Awards and Achievements

- Best Performance

Award- Value Chain

Solutions India Pvt

Ltd.

Education

Year

2009- 2011

2006-2009

2004-2006

Degree Board/University

• Master of E- Business (MBA with IT)- Sardar Patel University

• Bachelor of Commerce - Sardar Patel University

• HSC and SSC - CBSE Board

Certifications and Trainings

- Certified Business Analyst Conducted by Vellicate Technologies India Pvt. Ltd.

Contact this candidate