Customer Service High School

RESUME

SATELLI RENUKA

E-mail : ad7ljo@r.postjobfree.com

Mobile: 741-***-****

Date of Birth: 23/05/1993

OBJECTIVE:

To work in a challenging environment that promises growth as well as opportunity to learn more. To shoulder responsibilities effectively and contribute towards the growth of the organization with the skills I possess and have developed.

PROFESSIONAL EXPERIENCE:

Having 4 years of experience as Digital Interaction Advisor in SiriusXM and Kohls. ACADEMIC PROFILE:

• S.S.C. From Genius Grammar High School in 2009 with 89%.

• Intermediate from Sri Chaitanya Junior college in 2011 with 86%.

• B. Tech (ECE) from Krishna Murthy Institute of Technology and Engineering in 2015 with 66%. EXPERIENCE SUMMARY:

Organization : [24] 7 [MAR2017-JAN2021]

Process : SIRIUSXM

Role : DIGITAL INTERACTION ADVISOR

[24] 7 is a software and services company that is redefining the way that companies interact with customers.

Work Profile:

• Addressed customer service inquiries in a timely and accurate fashion. Properly directed chats queues to improve flow.

• Handling exception team and providing high quality service to achieve maximum customer satisfaction.

Responsibilities:

• Understanding the query of the customers and assisting the customer to resolve the problems.

• Handle changes in policies or renewals.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Inform customer of deals and promotions.

• Manage large amounts of incoming chats.

• Assist with placement of refunds and returns.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Good interpersonal skills with an ability to understand the customer’s problem and solving them.

• Working extra hours to meet deadlines, as required and where reasonable. Organization : [24] 7 [SEPT2016-JAN2017]

Process : KOHLS

Role : DIGITAL INTERACTION ADVISOR

[24] 7 is a software and services company that is redefining the way that companies interact with customers.

Work Profile:

• Provided accurate and appropriate information in response to customer inquiries. Responsibilities:

• Providing advice on purchasing products or services.

• Sell products and services.

• Converse with clients in a polite and professional manner.

• Suggest, promote and guides clients on filling complaints, refunds and replacements. TECHNICAL PROFILE:

• Packages: Ms Office

• Operating System: Windows 2007

PERSONAL TRAITS:

• Adaptable to any kind of environment

• Ability to work as part of a team and Strong Relationship building skills for knowledge sharing and achieving the results among team members.

• Quick learner and excellent team player, ability to meet tight deadlines and work under pressure.

HOBBIES:

• Listening songs

PERSONAL PROFILE:

Father’s Name : S MALAKAIAH

Date of Birth : 23 May 1993

Languages Known : English, Hindi, & Telugu.

Marital Status : Single

Nationality : Indian

DECLARATION: I hereby declare that all the information furnished above is true to the best of my Knowledge.

Date:

Place: (SATELLI RENUKA)

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