Customer Service Quality Assurance

Summary

Skills

Experience

Gregory VanKooiman

Newmarket, NH 03857 603-***-****

ad7l3i@r.postjobfree.com

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Cost Reduction

Preventive Maintenance

Vendor Collaboration

Scheduling

Vehicle Maintenance

Safety protocol

GPS Navigation

Safety Monitoring

Inspection and quality assurance

Mechanical Aptitude

Fleet Management

Customer Relationship Management

Vehicle inspections

Inventory Control

Equipment procurement

Effective Communication

Fleet scheduling

Fleet Optimization

Fleet Policy Development

Accident Management

Delivery Scheduling

Equipment Inspection

Transportation Management

Incident Reporting

Warehouse oversight

Forklift Operation

Shipping and receiving

Continuous Improvement

Vehicle Inspection

Materials Management

Service Coordination

Equipment Maintenance

Shipment Tracking

Safety Management

Attention to Detail

Excellent Communication

Warehouse/Fleet Manager, 05/2023 05/2024

Progressive Electrical Services Lee, NH

Maintained fleet of vehicles, including scheduling preventative maintenance and repairs. Developed and implemented policies and procedures for fleet operations. Received incoming stock for damage and count. Reporting shorts and damage to sending vendor. Input info in comp. and sent an email to proper Project Manager informing them of stock for their specific job and location in warehouse.

Delivering stock to job sites as needed.

Logging larger tools to techs as needed. Checking equipment for wear and tear. Replacing as needed. Setting up vehicle maintenance or repairs with repair shop. Assigned spare vehicle. Key Holder / Assistant Manager, 01/2023 04/2023

Rockys Ace Hardware Dover, NH

Ensured store was opened and closed in a timely manner according to company policies. Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions. Provided customer service including cashiering, merchandising and restocking shelves. Assisted customers with product selection and resolving complaints. Supervised employees by providing direction on tasks and expectations regarding customer service standards. Reconciled daily sales receipts against cash drawer for accuracy. Performed daily banking duties such as deposits and withdrawals of funds from registers. Identified potential shoplifters through observation of suspicious behavior or activities. Tracked stock movement to ensure availability of merchandise for customers. Organized backroom storage areas to maximize efficiency of space utilization. Verified accuracy of register tills at beginning and end of shift. Monitored employee performance to ensure adherence to company policies and procedures. Conducted regular audits on store supplies to maintain adequate inventory levels. Managed key holder responsibilities such as opening and closing the store, setting alarms. Received shipments from vendors and ensured that all products were properly stocked in their designated locations. Replenished merchandise displays throughout the store as needed. Inspected physical condition of store premises to identify any maintenance issues. Enforced safety regulations within the store environment to protect both employees and customers. Supervised bank deposits and security procedures to support store opening and closing. Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.

Assisted in general housekeeping to maintain store image. Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.

Protected store assets by assisting with audits, routine cycle counts and physical inventory. Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items. Partnered with store leadership team to learn and understand management processes and reports. Collaborated with management to determine key tasks and delegate to staff members. Asked open-ended questions to learn about customers' needs and escorted to merchandise locations. Counted and balanced registers.

Completed thorough opening, closing and shift change functions to maintain operational standards each day. Used Point of Sale register system to complete transactions. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Trained, managed and motivated employees to promote professional skill development. Responded to customer inquiries and delivered appropriate information after carefully researching issues. Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Managed 6 employees.

Shipping and Receiving Clerk Order Picker, 03/2019 10/2021 Woehner LLC Hampton, NH

Received incoming shipments, verifying quantity and quality of items against purchase orders. Maintained accurate records of all goods received and distributed in the warehouse. Ensured that stock was properly stored in designated areas according to safety regulations. Prepared invoices for customers, ensuring accuracy prior to shipment. Processed outbound shipments, including packing and labeling products for delivery. Loaded and unloaded trucks with pallet jacks or forklifts as needed. Operated computers to access information related to shipping activities. Performed regular cycle counts to maintain accurate inventory records. Maintained a clean work area by sweeping, dusting, mopping. Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.

Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks. Reviewed customer orders for accuracy prior to shipping goods out of the facility. Inspected outgoing packages for damage before sealing them up for shipment. Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries. Organized materials into appropriate storage areas based on product type or size. Processed returns efficiently according to company policies and procedures. Researched discrepancies between physical count of items versus inventory system reports. Checked customer orders, labeling and documentation prior to shipment to avoid delays. Maintained inventory of shipping materials and supplies. Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods. Checked items to be shipped against work orders to confirm correct quantities, destination and routing. Obtained required documentation to process shipments and support movement. Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records. Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages. Directed warehouse team in stocking merchandise, pulling orders and setting up loads. Prepared packages for shipping and determined most economical shipping methods. Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.

Identified order discrepancies and damaged items and notified supervisor. Communicated with carrier representatives to follow specific procedures and make special delivery arrangements. Coached new staff preparing outgoing and receiving incoming shipments. Contacted transport companies and suppliers to expedite, trace, or return shipments. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues. Prepared work orders, bills of lading or shipping orders to route materials. Packed, sealed or affixed postage to prepare materials for shipping. Inspected and recorded incoming and outgoing orders for count, damage and dates. Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Operated lift and hand trucks to transfer materials to and from target areas. Requisitioned and stored shipping materials and supplies to maintain inventory of stock. Determined shipping methods, routes or rates for materials to be shipped. Computed shipping, storage or demurrage charges using computer or price list. Compared shipping routes or methods to determine least environmental impact. Assembled boxes or other containers and packed items carefully to ensure safe shipment. Organized warehouse shelves according to item size, type, style, color or product code. Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.

Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques. Regularly inspected equipment for proper functioning and cleaned it after each use. Ensured that all safety regulations were followed while performing work duties. Followed established procedures for receiving incoming shipments and verifying contents against purchase orders. Stacked cartons on pallets according to size and weight specifications. Completed paperwork related to order picking tasks accurately and promptly. Provided assistance in maintaining a clean working environment within the warehouse. Performed regular cycle counts of inventory levels in assigned areas. Fulfilled orders quickly to accomplish challenging daily objectives. Stored and organized items in tool or supply rooms, allowing for easy retrieval. Compared merchandise invoices to items actually received. Stocked shelves, racks and bins with new or transferred merchandise. Packed and unpacked items, checking breakables before stocking on shelves. Packed products into designated boxes, taking care to protect items from damage or shifting during transport. Packaged items with appropriate materials to prevent damage during shipping. Printed accurate labels and applied to boxes, crates and containers prior to shipment. Kept work areas clean, neat and organized for optimal productivity and worker safety. Operated forklift and pallet jack to transport heavy loads. Packaged fragile items with protective padding to prevent damages during shipments. Limited damage to products and orders by using care when choosing items. Labeled boxes and placed in outbound collection areas. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.

Picked up heavy objects using proper lifting techniques to avoid personal injuries. Truck Driver, 05/2017 11/2018

Brentwood Power Equipment Center Brentwood, NH

Transported goods to and from specified destinations in accordance with delivery schedules. Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.

Inspected truck before and after trips, ensuring all safety regulations were followed. Communicated with dispatchers regarding pickup and delivery times. Loaded and unloaded cargo using forklifts or other material handling equipment. Ensured deliveries were on time by following designated routes and adhering to traffic laws. Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations. Reported all accidents or violations to management immediately upon occurrence. Verified load against shipping papers to ensure accuracy of shipment. Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways. Provided customer service by responding to inquiries about services offered or directions to destination locations. Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.

Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.

Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle. Stayed informed regarding changes in transportation laws and regulations that could affect operations. Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.

Complied with DOT requirements for background checks prior to operating a CMV. Filled out paperwork accurately at each stop along route including bills of lading and trip sheets. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Inspected truck for defects and safe operating condition before, during and after trips. Loaded, balanced and secured product to safely transport goods. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional. Read and interpreted maps to determine vehicle routes. Maintained telephone and radio contact with supervisor to receive delivery instructions. Delivered customer orders to homes and places of business within established time frames. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Retained valid proof of insurance and registration in vehicles. Utilized pallet jacks and forklifts to load and unload materials off trucks. Used ropes and blocks to safely secure cargo for transport. Maintained safe driving habits to protect property and general public on roadways. Observed driving regulations and safety procedures, maintaining excellent safe driving record. Worked well with dispatchers to communicate route and schedule changes. Conducted daily DOT pre-trip inspections according to set checklist. Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep. Performed pre- and post-trip safety and maintenance checks to mitigate hazards. Promoted positive customer service by delivering on-time shipments and fully resolving issues. Obtained signatures needed to complete and process paperwork. Managed unexpected emergencies and route changes with calm and professionalism. Education and Training

References

Inspected vehicle and personally handled routine upkeep. Used pallet jack and forklift to load and unload products at distribution centers and route locations. Followed regular schedule of pickups for individual customers and groups. Recorded expenses and maintained receipts.

Maintained strict compliance with safety rules for passenger and driver protection. Warehouse Manager, 02/2016 05/2017

LaValley Building Supply Hampton, NH

Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse. Ensured that all orders were accurately fulfilled in a timely manner. Planned and implemented efficient warehousing systems for incoming and outgoing goods. Interacting with customers.

Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times. Resolved customer complaints related to product quality or delivery issues. Conducted periodic audits of the warehouse environment to identify any potential hazards or risks. Established procedures for receiving, storing, handling hazardous materials safely. Member of safety committee.

03/2018 GBCC Exeter

Certificate Small Engine Mechanics And Repair Technology References available upon request.

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