Customer Service Medical Records
Resume:
Latisha Beckworth
Memphis, TN *****
****************@*****.***
To secure a higher position within the organization that embraces an innovative and creative style of leadership thus allowing personal/professional growth. Great at multitasking with a strong emphasis in quality customer service and management.
Consistently exceeding customer service expectations. Fast, accurate and dependable. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Collections Specialist
Gateway Personnel Group-Memphis, TN
August 2023 to March 2024
Fileld appeals on unpaid medical claims
Submitted medical records Nad authorizations as needed Contact insurance carriers in regards to payments not receive Collect on past due accounts via NexGen and Epic
Payment Poster
Consolidated Medical Practices of Memphis-Memphis, TN May 2022 to March 2023
Collected patient payments
Verified insurances
Explained UB's and 1500's
Set up payment plans
Reimbursement Specialist-Collections
Unified Health Services-Memphis, TN
January 2019 to May 2022
Responsibilities
Contact insurance payers, employers, or responsible parties to collect on outstanding accounts receivables.
Identify and resolve improper payments, incorrect denials, billing errors and payer discrepancies. Compile accurate and effective appeals and disputes to the appropriate payers and state divisions. Reduce the number of past due accounts through timely follow-up; Reduce the number of past due accounts through escalation and claim resolution; Increase cash performance through effective and persuasive collection attempts; Reduce the number of days in AR for uncollectible accounts. Research, compile, maintain and manage quality data related to collection efforts. Provide feedback to management regarding payer issues, underpayments and denial trend Customer Service
Financing/Accounting
Balancing of Invoices or accounts
Operational Support Specialist
Glasko Smith Kline-Memphis, TN
February 2018 to December 2018
Responsibilities
Instilled GSK values while maintaining safety and quality Managed operators by confirming process
Spent 70% of my time on the floor making sure all lines and areas are running as expecting Decreased the turnaround of released product
Checked cleaning logs to guarantee compliance
Increased the output for second shift tablets
Reviewed batch document and free weigh reports daily Coached and encouraged employees on correct process Performed 2hr Gemba’s, entered downtime and AAR’s
Trained in SAP(MERP)
Customer Service
Education
Bachelor of Science in History
Mississippi Valley State University - Itta Bena, MS June 2003 to May 2005
Associate's degree
Skills
• Familiar with Medicaid and Logistic Care guidelines while assisting clients Microsoft Excel, Microsoft Word, Sap,
• Problem management
• Production Management
• Medical Billing
• Insurance Verification
• Transportation Management
• Supply Chain
• HIPAA
• Accounts Receivable
• Office Management
• ICD-10
• Medical Records
• ICD-9
• Accounting
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Warehouse experience
• Spectrophotometer
• Food processing
• Customer service
• Microsoft Office
• Documentation review
• Analysis skills
• Recruiting
• Social media management
• Employee evaluation
• Shipping & receiving
• Human resources
• Employment & labor law
• Manufacturing
• Communication skills
• Negotiation
• Conflict management
• Filing
• Typing
• Windows
• Banking
• AS400
• Supervising experience
• Adobe Acrobat
• Microsoft Office
• Microsoft Excel
• Conflict management
• Negotiation
• Time management
• Medical billing
• Clerical experience
• Medical collection
• Phone etiquette
• Data entry
Languages
• English - Expert
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