Customer Service Sales Representative
Resume:
Teresita G. Laviada
Houston, TX **039 Phone: 832-***-****
Objective:
Looking for a career where I can utilize my customer service skills and develop my professional growth and achieve advancement.
Maestro Surfaces Sales Representative for Designer Group January 2022-Now
After I started working for Maestro Surfaces, I came up with the idea of creating a group for interior designers to develop a closer relationship with them, I gathered a selection of the most wanted materials by designers. I tried to keep them aware of new materials as they arrive, keeping them informed and up to date about our selections has been very useful to maintain a steady demand of our beautiful quartzites and marble stones. I also handle
MS International Premium Surfaces CSR Showroom Captain September 2015 to December 2021
The Showroom Captain is responsible for managing the success of the Showroom in their
designated market. The Showroom Captain is responsible for working closely with other departments to achieve optimal function in the showroom. The Showroom Captain is responsible for the daily processing of homeowners through the material selection process to ensure a consistent demand of our stones, marbles, granites quartz and tiles. The Showroom Captain will set appointments as needed by customers’ demands along with managing the daily operation of the showroom. Responsibilities:
•Provides feedback to Corporate Showroom Manager with updating of options, option manual and design packages.
•Assists customers and completes material selections for homeowners in their building or remodeling process.
•Provides feedback to Corporate Showroom Manager regarding new trends and tendencies and showroom changes and remodeling projects.
•Monitors showroom material sample area t0.3o ensure availability for homeowners and
customers to take.
•Assists customers through their material selection appointments addressing questions and setting proper expectations for material selection as needed
•Documents selection creating a visit with detailed notation of color and style selections
accurately. Maintains continued communication with all clients during material selection process.
•Assists clients through selection of other materials such as tile, backsplash and even
landscaping materials.
•Performs other duties as needed or required
Orbital Industrial Plus Field Safety Inspector
Dec 2012 to September 2015
Responsibilities:
Inspects equipment, tools, and working conditions to ensure safety of workers engaged in construction and maintenance of overhead and underground power lines: Inspects safety belts, ladders, ropes, rubber goods, and tools and replaces those not meeting safety requirements.
Observes crews at work and reports laxity in safety precautions, such as failure to use goggles, rubber gloves, and other safety devices.
Examines conditions of ditches and tunnels and recommends use of braces to prevent cave-ins endangering workers.
Investigates accidents to determine causes and devises preventive measures.
May instruct workers in use of safety equipment and safe work methods. University General Hospital PT Technician/Chiropractor Assistant April 2010 to November 2012
Responsibilities:
Front Office, responsibilities, greeting Patients getting ready for doctor consultations, assisting Doctors by filing and describing patient’s actual complaints and filling out patient travel cards. Responsible to create an effective exercise program according to patient medical needs, pre-op and post op, patients.
Assisting two Chiropractic Doctors with the proper application of our top of the line STIM
machine units, Ultrasound Therapy and Cervical/Lumbar Traction Therapy.
Responsible to keep back room neat and clean ready to be used for next patient
Responsible of reordering medical supplies, office supplies and janitorial supplies. Nstyle Accessories Boutique Store Manager
January 2007 to March 2010
Responsibilities:
Managing and creating selling strategies to ensure boutique’s maximum profits.
Making sure procedures are balanced with customer satisfaction and associate satisfaction
Making sure on daily basis that the boutique is open in timely manner and staffed appropriately, store cleanliness, inventory levels are appropriate, and equipment is working properly.
Supervising the day-to-day activities of associates and assigns responsibilities for specified duties.
Monitoring and maintaining daily sales records, recurring to proper procedures to endure loss prevention policies.
As required in charge of hiring, firing, advancement, promotion or any other associate status change needs of the Boutique.
In charge of all associate duties are performed in a timely and professional manner, as well as when needed performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs.
A very important part of this position is to make sure the highest quality of customer service is always rendered to the customers. Also is my responsibility to ensure the proper training of all newly hired employees and supporting associates to ensure customer satisfaction.
Lancôme Cosmetics Counter Manager Dillard’s Deerbrook Mall January 2001-January 2004,
Responsibilities
Assisting customers with questions of skin care products.
Assuring our customers were satisfied by build a strong relationship with them and achieving
Lancôme’s counter daily goals.
Creating an enthusiastic working environment by properly communicating with sales associates, increasing incentives and recognition when personal goals were reached.
Organizing and designing special events to consistently meet or exceed individual and teamgoals.
Suggested successful new selling strategies that increased counter earnings by 23
% in one year.
Calling and keeping up with existing customers, assisting with pre-sells and reordering of product.
In charge of bookkeeping and daily sales worksheets.
As well as monthly sales reports for our store manager and Lancôme’s corporate office.
Education 1996-1999 Cerritos College Cerritos, California A.A.Arts and Stage Makeup Designing
1984-1986 U.N.A.M-Mexico City
Early Child Development
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