Customer Service Executive Administrative

Julie Halvorson

********@*****.*** 414-***-**** Racine, Wisconsin

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent communication, organizational, and technical skills to any setting. Proven track record of increased sales and customer satisfaction. Experience

22 Century Technology - State of Wisconsin Dept. Of Veterans Affairs Executive Administrative Secretary 11/2023 - Current

Answers and distributes company email

Handle incoming and outgoing calls

Daily reporting in meetings

Scheduling of appointments for staff

Microsoft Office experience

Assist in projects for Administrative staff

Daily reporting and updating

Security Finance – Kenosha, WI 03/2023-11/2023

Assistant Manager

Handle incoming and outgoing calls

Do refinances for current customers

Answer any questions and credit applications for new loans

Made daily calls on bad debt

Do tax returns

Handle cash, checks, money orders, debit cards for payment

Do daily deposits and go to the bank

Optum, a member of UnitedHealth Group (via ABR staffing)-Remote 10/2021 – 10/2022

Resolution Specialist

Handle incoming phone calls from COVID-19 testing and vaccine sites employees (up to 40 calls a shift).

Document issues via the system process

Computer knowledge includes learning a proprietary software (Mednet)

Work as a team including providing back-up and working overtime Brown West Logistics-Sturtevant, WI

05/2021-09/2021

Customer Service

Answer phones

Set up deliveries

Set up deliver with FedEx

Microsoft Office

Donvemuele Mortgage Inc., 360 Distribution Inc., State of Michigan (via Robert Half) 02/2020-04/212021

Customer Service

Answered and resolved clients’ questions regarding changes to their mortgage including unemployment

Documented information accurately

Created courier quotes internationally

Worked on a CRM database

Business Development Agent – Internet Sales 2017-2020 Various auto dealerships. Available upon request.

Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.

Generated 50+ leads er month and worked to convert customers with 75% success rate.

Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.

Average 100-120 inbound/outbound calls

Reached out via Phone, Email Chat or Video

Customer Service / Receptionist /Call Center Representative 2011-2017 Various employers through Manpower, Robert Half, available upon request

Evaluated customer account information to assess current issues and determine potential solutions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Met or exceeded revenue objectives to customers during service, account, and sales follow-up calls.

Consulted with customers to determine best methods to resolve service and billing issues.

Documented conversations with customers to track requests, problems, and solutions.

Set up and activated customer accounts.

Audit Log Clerk - Myco USA Staffing (Pleasant Prairie, WI) 2015-2016

Improved operations by working with team members d customers to find workable solutions.

Earned reputation for good attendance and hard work.

Input driver's logs into the AS400 Make any corrections on hours and mileage Microsoft Office, AS400. Customer Service Representative – Efaucets, Essential Services (Racine, WI) 2013 - 2015

Take orders and check availability Confer with sales manager and representatives regarding customer issues Track shipments via FedEx/UPS.

Customer Service Representative - Time Warner Cable/Manpower (Cudahy, WI) 2012-2013

Contact current customers to up sell bundle packages Give pricing comparisons of competitors by using multi screens and Internet Microsoft Office, software Customer Service - Market Call Management LLC (Milwaukee, WI) 2011 - 2012

Update client accounts and spreadsheets Up sell new product lines. Airgas Inc., Germantown, WI (company bought) 2004 - 2009 Accounting Manager

Maintain current accounts, answer questions, place orders, check inventory Prospect and qualify new accounts nationwide.

Up sell, quoting, sampling, using internet systems and multi screens Skills

MS Office (Excel, Word, Outlook, OneNote, Team

Quick learner on new software applications

10 key / typing

Multi line phone skills

Education

Nursing, Milwaukee Area Technical College, Milwaukee, WI (no degree) Medical Reimbursing and Coding Bryant and Stratton College, Getzville, NY

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