Front Desk Team Members

Larisa Estudillo

***********@*******.*** 224-***-**** Chicago, IL

Experience

Nephrology Associates of Northern Illinois – Gurnee, IL. Jun 2021 – Present Practice Manager

● Ensured clinical policies and procedures complied with corporate, state, & federal regulations (HIPAA,OSHA,CLIA).

● Hired, trained, and monitored clinical & administrative staff.

● Organized patient records via electronic health record-keeping (EPIC, ECW).

● Maintained adequate clinical supplies (EPO, etc.), & certified that purchases were cost-efficient/under budget.

● Conducted monthly staff meetings and performance reviews.

● Developed monthly hospital on-call + office schedules (in collaboration with Physicians).

● Implemented + developed an effective paging system through Perfect Serve.

● Monitored staff daily performance (clinical + front desk) to ensure accurate, efficient, & timely completion of duties. Kept track of overtime.

● Reviewed + researched concerns/complaints, & recommended corrective actions to elevate the standard of patient care.

● Oversaw clinical services team members, physicians, and APPs to maintain timely patient flow.

● Assisted physicians + APPs as needed by returning patient calls & completing orders such as medication refills, Rare Disease PAs, Admissions to dialysis services (HD, PD, Home PD), Hospital, ER & Interventional Radiology services.

● Reviewed Laboratory & Diagnostic results and relayed abnormal/critical results to MD’s.

● Approved & corrected timesheets, responded to time off requests, & coordinated payroll for all staff members. Nephrology Associates of Northern Illinois – Mount Prospect, IL. Sep 2010 – May 2021 Medical Clinical and Administrative Lead

● Identified and recommended solutions to clinical team members in office issues or problems.

● Assisted physicians and APPs as needed by returning patient calls and completing physicians & APPs orders: medication refills, PAs, scheduling referral, specialist appointments, performing venipunctures, and finger sticks, completing laboratory forms, and performing other tests (u/a, BPs, pulse oximetry, etc).

● Attended clinical meetings and relayed pertinent information to clinical team members.

● Worked at different office locations within the organization.

● Served as a backup for clinical team members as needed by directly working with MDs & APPs to cover vacations, illnesses, lunches, etc.

● Maintained effective working relationships with all departments of the organization including but not limited to Operations, HR, IT, etc.

● Assisted with periodic staff meetings with clinical team members. Glenbrook Hospital – Northbrook, IL. May 2002 – Jun 2007 Phlebotomist / Laboratory Assistant

● Obtained blood specimens and collected nonblood specimens (urine, sputum, throat swabs) for laboratory testing.

● Processed specimens to prepare them for laboratory testing.

● Prepared specimens for reference laboratory dispatch and testing. Education

Registered Nurse. Aug 1989 - Jun 1992

Universidad Juarez del Estado de Durango, Mexico.

Bilingual English-Spanish

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