S4 Hana Trainer Business Analyst

Randall Scott Gray **** Pansy, Pasadena, Texas ***03

H: 281-***-**** C: 832-***-**** E: ********@*****.***

EXECUTIVE SUMMARY

Extensive experience as a SAP Trainer with experience in Train the Trainer (TTT) instruction, training lead activities, end-user and super/power/SME training. Extensive experience in ILT/WBT training ranging from small classrooms to auditoriums for large govt. projects. Experience providing end user post go-live support, managing post go-live war room activities, and solving Help-desk tickets for the end-users.

Extensive experience as a SAP Instructional Developer creating Instructor Led Training (ILT) and E-learning training documentation for a variety of SAP modules. Hands-on experience in creating SAP training materials including participant guides, instructor guides, simulations/recordings, quick reference guides, business process flows, job aids, work instructions, pocket guides, and exercises for end user training. SAP IS-Retail and Oil and Gas experience.

Hands-on experience with the following tools: Microsoft Office Suite, SAP Enable Now, ANCILE uPerform, RWD Infopak, User Productivity Kit (UPK), Articulate 360, Storyline, Adobe Presenter, Captivate (RoboDemo), RoboHelp, IBM Simpro, Resite, On-Demand, SAP I-Tutor, JIRA, Salesforce, HP ALMQC, LoadRunner, WinRunner, CAT scripts, Mercury Test Director, LMS, Sharepoint, Document Management Systems (DMS). Experience working in the following SAP environments: S4 HANA, SAP Ariba, SAP SRM and SAP R/3

EXPERIENCE

SAP S4 / Ariba PTP Upgrade Instructional Design / Trainer

November 2023 – August 2024

Collective Insights (Kimberly Clark) – Remote

Managed the Procure to Pay Training Team for S4 HANA upgrade

Developed training materials for the S4 PTP / Ariba Change Program

Lead Trainer for TTT program for Super Users

Primary Tools: Microsoft Office Suite, SAP Enable Now (SEN), Workday and Ariba

SAP S4 HANA Supply Chain Training Lead

June 2023 – November 2023)

Dibell Group, Inc (L3 Harris) – Remote/On-Site

Created SAP Training Needs Analysis and Training Strategy Plan

Managed Training Project Timeline to ensure scope, schedule, and objectives were completed on time

Managed the Supply Chain (PTP, EWM, QM, MM, IM, PM) Training Team

Developed S4 HANA / FIORI training curriculum via Ancile uPerform, Articulate Storyline and Workday

Executed ILT and WBT Training delivery for S4 HANA upgrade

Primary Tools: Microsoft Office Suite, Ancile uPerform, Workday and Articulate Storyline

SAP Trainer / Instructional Designer

Nov 2020 – May 2023

Marzetti Foods / Oxford – Multiple Locations

Worked closely with process leads in multiple SAP process areas to determine training requirements to create and maintain training documentation and simulations using SAP Enable Now

Executed ILT and WBT Training delivery for S4 HANA Implementation

Participated in Systems Integration Testing (SIT), Data Conversion, and User Acceptance Testing (UAT).

Executed Training Delivery and Post Go-live support for Warehouse Management (EWM), Procure to Pay (PTP w/Ariba), and Plant Maintenance (PM) work streams

SAP Instructional Designer / Trainer

Jan 2020 – Oct 2020

Exxon-Mobil - Woodlands, TX

Designed SAP Enable Now training library for SAP HANA S4 implementation

Converted UPK training library into SAP Enable Now training library

Created specific SAP HANA S4 training materials for FI/CO business processes – AP, AR, GL, Master Data, Cost Accounting, Fixed Assets, Reporting and Period End/Close

Used Microsoft Office Suite, SAP Enable Now, FIORI, Skype Business, Articulate 360 and Storyline

SAP PM Training Lead

Nov 2017 – Nov 2019

BP / Sullexis –Houston, TX

Supported SAP HANA S4 / FIORI global deployment – replacing current Maximo legacy systems

Developed SAP FIORI ILT and web-based classroom training curriculum for SAP Plant Maintenance (PM) prior to deployment

Executed ILT and WBT Training Delivery for Plant Maintenance and Plant Operations personnel

Use the following tools: Microsoft Office Suite, SAP WPB/Enable Now, and FIORI

SAP Training Navigator / Business Analyst

June 2015 – Oct 2017

3M / Apex Systems – St. Paul, MN

Managed training activities with SAP STP process teams (SAP R/3 and Ariba)

Approved SAP R/3 and Ariba training materials (ISD/ADDIE WBT/ILT course Participant Guides, E-Learning courses, Exercise Guides, Knowledge Assessments, and User Productivity Kit (UPK) 12.0 Simulations)

Assisted with UAT and PIT testing case scenarios and support

Lead Trainer for TTT program for advanced Subject Matter Experts

Used the following tools: Microsoft Office Suite, Ariba, UPK 12.0, Articulate (Storyline, Quiz Maker/Engage/Presenter), Ariba, JIRA, HP ALMQC, HANA, Vistex, DMr, LMS, Sharepoint, and LMS

SAP Instructional Designer / Trainer

July 2011 – May 2015

Exxon-Mobil - Houston, TX

Created DELTA upgrade SAP R/3 6.0 training materials (CBT simulations, web-based videos, participant guides, and instructor guides) for end user training and sustainment

Worked closely with PP/MM/WM/IM/QM Project teams during and after Integration / User Acceptance Testing to ensure new functionality and business processes were incorporated in the training materials

Led Train the Trainer ILT courses

Used: Microsoft Office Suite / Sharepoint, Oracle UPK, Skype Business, Articulate 360, and Storyline

SAP Trainer / On-Site Support

Aug 2010 – June 2011

USDA / B2B Workforce - Washington, DC

Edited SAP R/3 6.0 course materials FI (AP/FM/GL/PE) / CO (MD/PS)) ILT

Created Finance transaction code based simulations for Tax and Treasury

Trained Power and End Users - Instructor Led Training (ILT) and Web Based Training (WBT) via Webex

Developed job aids for Audit Controls and Attributes to allow users to complete sample checklists

Provided Post Go-Live support and Help Desk activities for USDA agencies

Used the following tools: Microsoft Office Suite, ANCILE uPerform, Microsoft Sharepoint, and SnagIt 9.0

SAP IS-Retail Training Lead / Business Analyst / OCM

Feb 2010 – Aug 2010

Lumber Liquidators / Teksoft Ventures - Williamsburg, VA

Managed training activities (ILT/WBT scheduling/equipment/training system) with end-client management, functional teams, and business analysts

Responsible for approving IS-Retail SAP R/3 6.0 OTC (SD) training materials including exercises, simulations, participant guides, and instructor guides for WBT (E-Learning) and ILT

Responsible for managing Integration and User Acceptance Testing

Worked with project teams to integrate change management activities into the overall project plan

Engaged with communications, training and related partners in the formulation of plans and activities to support project implementation

Used the following software for approving and editing training materials developed by the Instructional Design team: Microsoft Office Suite, ANCILE uPerform, Microsoft Sharepoint, and SnagIt 8.0

SAP Trainer / On-Site Support

Aug 2009 – Jan 2010

USDA / B2B Workforce - Washington, DC

Edited SAP R/3 6.0 course materials FI (AP/FM/GL/PE) / CO (MD/PS)) ILT

Created Finance transaction code based simulations for Tax and Treasury

Trained Power and End Users - Instructor Led Training (ILT) and Web Based Training (WBT) via Webex

Audit Support - Created Standard Operating Procedures (SOP) for all areas of responsibility

Developed job aids for Audit Controls and Attributes to allow users to complete sample checklists

Provided Post Go-Live support and Help Desk activities for USDA agencies

Used the following tools: Microsoft Office Suite, ANCILE uPerform, Microsoft Sharepoint, and SnagIt 9.0

SAP PTP Trainer Instructional Designer

Jul 2008 – Jul 2009

Kimberly Clark / GROM Associates – Atlanta, GA

Managed the Procure to Pay Training Team for SAP R/3 implementation

Developed SAP R/3 and Ariba training materials

Trained and supported PTP end users prior to and post go-live

Primary Tools: Microsoft Office Suite, UPK and Ariba

SAP Trainer / Instructional Designer

Nov 2007 – June 2008

Stanley Tools / Teksoft Ventures – Indianapolis, IN

Worked closely with Project team (Functional/Business Analysts) to ensure new functionality and business processes were incorporated in the training materials

Created test scripts and participated in integration, unit, and user acceptance testing

Performed data creation and system testing using WINRUNNER and LOADRUNNER

Created SAP R/3 5.0 Order to Cash (SD) training materials

Led Web-ex WBT training sessions and provided Post Go-Live Support for OTC end user community

Used the following tools: Microsoft Office Software Suite and SnagIt 8.0 to develop training materials

SD Instructional Designer

Jun 2007 – Oct 2007

Bloomberg / Teksoft Ventures – New York, NY

Created SAP R/3 4.7 Order to Cash (SD) / CRM training materials using front-end Bloomberg systems

Performed business process analysis to ensure smooth upgrade and deltas were addressed

Used Resite and Captivate to develop BPP’s/Work Instructions, linked to SAP Context Sensitive Help

Used the following tools: Microsoft Office Suite, Captivate, Adobe Acrobat and SnagIt 8.0

SAP Instructional Designer / Trainer

Jun 2005 – May 2007

Siemens Business Tech. / SBS (Siemens Business Services) – Chicago, IL

Created SAP R/3 4.6C MM/WM/IM/QM ILT training materials including exercises, participant guides, and instructor guides for end user training

Tested work instructions, job aids, and QRG’s for performance accuracy after creation

Documented open questions, parking lots items, and feedback during and after ILT training and worked with Training Development and Functional Teams to provide users with quick and accurate answers

Provided GO-Live Support for end-users (Production Planners, Plant Maintenance Workers, Warehouse associates, and Procurement team members)

Used the following software to create ILT materials: Microsoft Office Suite, DMS, and SnagIt 7.0

SAP Instructional Designer

Oct 2004 – May 2005

Deloitte and Touche LLP / Deloitte - Hermitage, TN

Created SAP R/3 4.6C simulations and exercises for Customer Relationship Management (CRM)

Created simulations using Captivate (Admin) and exercise guides using RWD Info Pak

Loaded HTML Web-ex courses and online simulations via RoboHelp

Used the following tools: Microsoft Office Suite, RWD Info Pak, RoboHelp, and SnagIt 6.0

SAP Instructional Designer / Trainer

Oct 2003 – Sep 2004

US Army / B2B Workforce – Moorestown, NJ

Member of Acquisitions team responsible for creating MM/IM/WM SAP R/3 4.6C exercises, participant guides, and instructor guides for super user and end user ILT

Created online student show me, guide me, let me guides using IBM SimPro and Captivate (RoboDemo)

SAP End-User Technical Training to US Army power user and end-user community. Army-wide deployment of Logistics Modernization Program (LMP).

Provided over the shoulder support and assistance to LMP personnel

SAP Instructional Designer / Trainer

Apr 2003 – Sep 2003

City of San Antonio / Oxford Intl. – San Antonio, TX

Developed Classroom Training for CRM module from BPP’s in PowerPoint, Word and Visio

Responsible for data creation and testing using CAT scripts and end-2-end business test scenarios

Tested exercises for functionality and correctness in classroom environment

Conducted Train the Trainer classes

SAP Trainer

Apr 2002 – Mar 2003

North Carolina DOT - Raleigh, NC

Participated in training team involved in the training of over 3000 employees statewide

Trained SAP R/3 4.7 MM/WM/IM/QM including Purchase to Pay (MM) and Warehousing (WM/IM/QM)

Participated in Train the Trainer classes and member post Go-live sustainment team

Created step by step work instructions using RWD Info Pak

Used the following tools: Microsoft Office Suite, RWD Info Pak, and SnagIt 6.0

SAP Instructional Designer / Trainer

Oct 2001 – Mar 2002

Delphi Automotive / Auto Mfg. – Detroit, MI

Created SAP R/3 4.6C exercises and work instructions (BPP’s)

Created online student show me, guide me, let me guides using SAP I-Tutor

Responsible for data load and data testing the SAP R/3 sandbox client via WinRunner and LoadRunner

Conducted initial SME Train the Trainer classes for the SCM/PP/APO modules

Used the following tools: Microsoft Office Suite, SAP I-Tutor, WinRunner, LoadRunner, and SnagIt

SAP Trainer / Instructional Designer

Dec 2000 – Sep 2001

Avaya Technologies / Kinley and Manbeck - Lebanon, NJ

Trained SAP R/3 3.1H SD and CSM modules (ILT) to Avaya Customer Care Center management team ( Super-Users ) and end-user community

Member of deployment team responsible for on-site SAP triage during “go-live” activities

Led Training Labs for users to test transactions in the sandbox environment

Updated training materials and documentation, gathered ideas for process improvements, and created data loads into SAP R/3 3.1H sandbox client for end-user tutorials

SAP Distribution Facility Manager

Aug 1999 – Nov 2000

Union Carbide - Houston, TX

Managed SAP R/3 training cut-over teams for non-Carbide facilities (IS Oil/Core)

Trained site shipping clerks in SAP R/3 3.1 environment.

Maintained all SAP R/3 (MM/IM/WM/PM/QM) operations reports and transactions

Initiated training and process improvement for UCC managed facilities

SAP Supervisor

Oct 1998 – Jul 1999

Exel Logistics / Distribution Center - Houston, TX

Trained SAP R/3 3.1H MM/SD modules (ILT) to all distribution personnel covering all 4 shifts

Managed training team responsible for training over 200 employees the SAP R/3 MM and SD modules to ensure smooth transition from legacy systems to Compaq’s SAP R/3 3.1H system requirements

Tracked all SAP R/3 MM, IM, WM, PP, SD transaction flow, monitored reporting tools, loaded data, and helped in maintaining accurate SAP R/3 records during conversion to SAP R/3 from legacy accounts

SAP Super User / Trainer

Jun 1994 – Sep 1998

Compaq Computer / Computer Mfg. - Houston, TX

Responsible for inventory management for all raw material processing

Responsible for shipping/receiving, cycle counts, and all aspects of distribution

Responsible for SAP R/3 triage and developing process improvements after the SAP R/3 Go Live date

Super-User for Compaq 97 SAP R/3 rollout for MM, IM, WM modules

TECHNICAL SKILLS AND TOOLS

Microsoft Office Suite / Sharepoint / WinRunner / LoadRunner / Cat Scripts / RoboHelp / IBM SimPro

RWD Infopak / UPerform / On-Demand / UPK / Recite / IBM SimPro / Captivate / RoboDemo

EDUCATION

1989–1993 North Harris Community College / UofH Houston, TX

1985–1989 MB Smiley High School / Cum Laude Houston, TX

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