Customer Service Office Assistant

Shirley Yazzie

Phoenix, AZ *****

480-***-**** ********.**@*****.***

An experienced quality customer service personnel, with proper adequate communication skills, multitasking abilities and both team and independent work qualities. Open-minded to involvement of new ideas and assignments for attaining supportive and advancing job experience and career growth opportunities.

Experience

UPS Store - CSR (seasonal) Scottsdale, AZ; November 2021 - March 2022

Greeted and assisted customers, assisted with correct boxing, weighing and packaging for oversized, outgoing items, sorted and distributed incoming and outgoing packages/mail into correct mailboxes and bins, answered multi-line phone for customer assistance and inquiries, operated cash register-POS transactions

Staffmark - Packer/Picker (seasonal) Tolleson, AZ; October 2021 - January 2022

Scanned and selected items, boxed and prepared outgoing orders, restocked and organized products, separated damaged and other items into appropriate color coded bins.

Korn’s Galvanizing - Receptionist Johnstown, PA; March 2019 - October 2021

Greeted, assisted and directed incoming customers with approval before entry to facility, answered and directed calls using a multi-line phone system, sorted and distributed mail to appropriate managerial departments, assisted with employee check process and issuing of employee checks, Quickbooks daily check payment data entry and end-of-day deposit entry, employee time-clock adjustments, filing, faxing and copying, assisted managers with projects, and other duties as assigned

Albertson’s - CSC/Lobby Phoenix, AZ; August 2015 - June 2017

Received and directed incoming calls, resolved customer issues, managed register, cash handling and POS transactions, check cashing, operated MoneyGram and Lottery Machines, stocked, scanned and maintained Beauty/Health, Seasonal and register isles, distributed mail and employee checks

●Recognized as Employee of the Month and Received “Star” status for excellent Customer Service within 2 months of employment.

Education

Colorado Technical University - Associates of Science in Business Administration; August 2021 - December 2022 (uncompleted)

Phoenix College - Generals; February 2008 - May 2008, August 2016 - December 2016

Metro Technical Institute of Phoenix - Certificate of Accomplishment in Banking and Finance; August 1998 - May 1999

Camelback High School - January 1996 - May 1999

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