Medical Office Call Center
Resume:
Nataliia Shkolna
773-***-**-** ****************@*****.***
Skills:
• Critical thinking skills
• Dental Assisting
• Dental care
• Practice management
• Office management
• Medical office experience
• Maintain continuing education requirements
• Spanish – fluent, English – beginner, Ukranian – native, Russian - fluent 2023-2024 – Assistant of dentist
• Sterilizing equipment and dental tools
• Preparing patients for procedures
• Updating patient records
• Assisting with dental procedures
• Talking with patients and preparing them for dental procedures including surgeries
• Dental office administration
• Educating patients on proper oral hygiene
• Assisting dentist in performing laboratory tasks and procedures, such as taking and reading X-rays
2018-2023 – Kindergartens administration
• Monitor children’s interactions and nurture cooperation and sharing Cooperate with administration staff
• Follow and comply with teaching standards and safety regulations 2016-2018 – Client service, Call center
Private hospital
• Answering customer calls and responding to their emails or chats.
• Providing customers with product or service information.
• Handling customer complaints or issues.
• Documenting all call information according to standard procedures.
• Processing orders, forms, and requests from customers.
• Meeting personal/team sales targets and call handling quotas.
• Handling changes in policies or renewals.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
2013-2016 – Sales assistant
Kids Store
• Greeting customers who enter the store
• Managing the cash register or point of sale system
• Helping customers find products in their store
• Being involved in stock control and management
• Processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Giving advice and guidance on product selection to customers
Contact this candidate