Business Development Project Management
Resume:
Isiah James
Houston, Texas *****
**********@*****.***
Professional Summary
Proactive, insightful, manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skills
Policies and procedures
Staff Management
Strategic planning
Business administration
Business Development
Business planning
Negotiation
Coaching and mentoring
Project Management
Sales and marketing
Operations management
Schedule optimization
Improvement initiatives
interpersonal Skills
Verbal and written communication
Cultural development
Revenue Generation
Team Bonding
Effective leader
Delegation
Inventory management
Relationship building
Work History
January 2013 - September 2019
Angie's Day Spa - Gary, IN.
Co-Owner
Drove implementation of new market expansion to propel business forward and adapt to market changes.
Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Directed market expansions to propel business forward, meet changing customer needs. Developed a strong company culture, fostering teamwork and collaboration among staff members.
Conducted target market research to discover customer needs and analyze competitor trends. May 2017 - September 2019
Jimmy John's Gourmet Sandwiches - Merrillville, IN. Manager
Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Cross-trained existing employees to maximize team agility and performance. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Controlled costs to keep business operating within budget and increase profits. February 2011 - November 2012
Fed Ex Ground - Lisle, IL.
Package Handler
Followed verbal and written instructions to properly move and ship products. Assembled, sealed, and loaded packages into correct trucks. Removed jams and unblocked conveyor system to maintain flow of goods. Prepared pallets of boxes for easy transportation between customer and storage locations. Stored and secured packages in designated areas to prevent damage and theft. Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Proved successful working within tight deadlines and a fast-paced environment. January 2010 - October 2011
Allied Tube & Conduit Corporation - South Holland, IL Inventory Specialist
Recorded information, shortages, and discrepancies to keep records current and accurate. Performed data entry and completed proper paperwork. Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.
Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company. Collaborated with sales and marketing teams to ensure accurate representation of available inventory on company website and promotional materials. March 2008 - January 2010
Manpower Staffing - Highland, IN.
Demolition Laborer
Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects. Observed safety regulations on job sites to minimize accidents. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks, and mortar.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
February 2006 - March 2008
Arby's Roast Beef - Highland, IN.
Manager
Onboarded new employees with training and new hire documentation. Maximized performance by monitoring daily activities and mentoring team members. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits. Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development. Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Education
May 2001
Lincoln's Challenge Academy Rantoul, IL
High School Diploma Liberal Arts
April 2012
Argosy University Online
Associates Business Administration
January 2024
Baylor University School of Business Cleveland, TX. Apprenticeship Entrepreneurship
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