Customer Service Accounts Receivable
Resume:
Fialupe Auimatagi
Tacoma WA ****4
*************@*******.***
Career Objective:
●Secure a position with a reputable company that will enable me to utilize my skills, experiences and to expand my learnings.
Skills:
●Hi Communications: Good written and presentation skills use proper grammar and have strong communication skills.
●Interpersonal skills: Able to get along with co-workers and accepts supervision.
●Flexible: Willing to try new things and am interested in improving efficiency on assigned task.
●Attention to detail: Concerned with quality.
●Customer Service: Maintain punctuality in professional life. Execute task under pressure. Ability to interact with people. Ability to multi-task. Ability to solve problems in a calm manner.
●Accounts Receivable: Account balancing skills. Able to check, count and sort numbers Submit Invoices in customer portal’s, email or mail.
●Processing and data entry skills. Problem analysis, use of judgment and ability to solve problems efficiently. Typing 55 wpm.
Computer Skills:
●Software / Applications: Microsoft Office XP, Microsoft Office 2000 etc, Excel, Outlook Express, Great Plains, E1, Service Titan, Point Click Care & ERP-1 and Kanso/Doors.
Education:
●Board of Education – American Samoa 1980
Work Experience:
Robert Half Staffing:
Muckleshoot Housing Authority – Front Desk Maintenance
5/6/24 – Present
-Enter completed work orders and invoices into Door/Kanso & FileNiche
-Greet and assist residents at front office
-Answer incoming calls
-Assist Account Manager with clerical duties required
Avalon Health care:
Cash Management Specialist.
5/6/22 – 8/7/2023.
-Cash / ACH / Check Posting
-Daily bank deposit online
-Reconcile aging
-Contacting Insurance companies for EOB / Remittances
-Answer questions regarding payments
Robert Half Staffing:
Avalon Health Care
6/2021 – 5/6/22
-Worked various temporary Accounting & Customer Service positions
StubHub:
Trust Operation Specialist
5/2019 – 6/2020
-Investigating buyer and seller claims and responding to them accordingly
-Analyzing patterns and trends to identify fraud- Finding solutions for payment related issues for buyers and sellers
-Responding to chargebacks and also providing customer support
-Providing administrative tasks and duties as required
Sunrise Systems Staffing
StubHub:
Trust Operation Specialist – Temporary position
12/2018 – 5/2019
-Worked as a Contract employee with StubHub before going permanent
Nationwide Security & Building Services:
Billing /Accounts Receivable Specialist
11/2011 – 4/2018
-Processed and submitting invoices for all products including Service & Parts.
-Obtains and mails invoice copies for customers, as requested.
-Processed payment for performance/work orders.
-Researched and processed customer claims of invoice payment, chargebacks and returns.
-Answers accounts receivable phone inquiries and follows up.
-Calls and/or mails correspondence to customers as necessary in order to update customer accounts
-Monitor incoming payments, prepared various accounting statements and financial reports.
-Return customer calls within 24 hours to resolve any, and/or problems for resolution to senior management.
Front Row Sports:
Payment Processor /Customer Service
3/2006 – 5/2011
-Processed credit card or e-check payments thru PayPal, Daily deposits, Resolved all PayPal, E-bay, Channel Advisor disputes
-Processed all walk-in payments thru the corporate office.
-Answered questions regarding all payments made to E-bay and work closely with Customer Service regarding any questions buyers have regarding payments.
-Responsible for any and all calls from customers regarding issues and problems with purchases, payments and refunds etc.
-Trained new Customer Service and Shipping hires.
References available upon request.
Contact this candidate