Social Media Customer Service

MR. STACY ANDERSON

Houston, TX *****

214-***-**** - **.******.********@*****.***

PROFESSIONAL SUMMARY

Dedicated Logistics and Freight professional with excellent history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Freight and Logistics expertise

Order Picking and Processing

Loading and Unloading

Route Planning

Commercial Courier

Hot Shot Driver

Shipping and Receiving

Management Experience

WORK HISTORY

05/2018 to Current Business Owner

R.I.N.S. – Houston, Texas

Established,Trained and motivated employees to perform daily business functions. Capitalized on social media platforms to increase market awareness and recruit sales agents.

Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Verified parts and materials through audit inspections and independent checks. 05/2015 to 08/2018 Hot Shot Driver

Dart Courier Service – Dallas, TX

Determined quickest and safest routes for delivery using effective planning and organizational skills.

Kept and studied detailed mileage and fuel reports to track overall fuel costs. Interacted with customers and offered exemplary service, de-escalating issues Completed rush deliveries on tight timetables to satisfy customer needs. Fostered positive working relationships with regular customers. Completed on-time deliveries by choosing best and most efficient routes. 03/2014 to 05/2015 Warehouse Manager

1-800 Radiator – Dallas, TX

Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements. Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Kept corporate departments and customers updated on critical shipments. Safeguarded warehouse operations and mitigated liability Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Expedited resolutions of shipping errors and packaging mistakes. 01/2012 to 05/2014 Assistant Manager

Texas Nameplates – Lancaster, TX

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

EDUCATION

Business Administration And Management

Huston-Tillotson University - Austin, TX

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