Truck Driver Customer Experience
Resume:
Daniel Delacruz
Lakeland, FL *****
***********************@***********.***
Objective: CDL Class A driver with 5 years’ experience in transporting both refrigerated and non- refrigerated freights OTR and locally.
Authorized to work in the US for any employer
Work Experience
OTR Truck Driver
GP Transco - Joliet, IL
October 2022 to Present
● Picked up and delivered freight from shipper to receiver in a prompt order
● Performed pre trip and post trip analysis of tractor trailers
● Maintained proper electronic driver log
● Followed DOT regulations
● Effectively communicated with receiver to keep a positive customer experience
● Maintained a clean driving record
● Transported freight cross country
Local Truck Driver/ Driver manager
Venture Logistics - Lakeland, FL
January 2022 to October 2022
(January
2022-November 2022):
• Locally pick up and delivered freight from shipper to receiver in a prompt order
• Perform pre trip and post trip analysis of tractor trailers
• Maintain proper electronic driver log
• Follow DOT regulations
• Effectively communicate with receiver to keep a positive customer experience
• Maintain a clean driving record
• Transport freight cross country
• Communicate proactively and quickly to Planners, CSRs, and Drivers. Build relationships with Drivers to understand their expectations and preferences. Manages revenue and mileage goals for each driver and the fleet. Counsels' drivers who are not meeting metric goals/expectations. Directly influences the routes assigned to the drivers for best success for the driver and company. Oversees MPG performance for each driver and fleet. Coaches all drivers who perform below MPG goals/expectations. Help Drivers experience good weeks and good weekends Determines which drivers may require termination based on mediocre performance. Update ETAs accurately and promptly.
Update Total Mail accurately and prompt
Alertly manage phone calls and phone messages
Supply warnings to CSRs and Planners when a Driver is going to be late or if the Driver has been sitting too long (detention) at a location.
Ensure the Driver performs safely.
Check in on all Drivers by 9:00am.
Regular and predictable attendance
Local Truck Driver
Hogan Transportation - Plant City, FL
November 2020 to January 2022
● Locally picked up and delivered freight from shipper to receiver in a prompt order
● Performed pre trip and post trip analysis of tractor trailers
● Maintained proper electronic driver log
● Followed DOT regulations
● Effectively communicated with the receiver to support a positive customer experience
● Maintained a clean driving record
OTR Truck Driver
Knight Transportation - Lakeland, FL
April 2017 to November 2020
● Picks up and delivers freight from shipper to receiver in a prompt order
● Performs pre trip and post trip analysis of tractor trailers
● Maintains proper electronic driver log
● Follows DOT regulations
● Effectively communicates with a receiver to keep a positive customer experience
● Maintains clean driving records
● Transport freight cross country
Local Truck Driver
Performance Food Group - Orlando, FL
2017 to 2018
ocally picked up and delivered
freight from shipper to receiver in a
prompt order
• Performed pre trip and post trip
analysis of tractor trailers
• Maintained proper electronic driver log
• Followed DOT regulations
• Effectively communicated with the
receiver to support a positive
customer experience
• Maintained a clean driving record
OTR Truck Driver
Space Shipping Inc. - North Bergen, NJ
August 2016 to January 2017
● Picked up and delivered freight from shipper to receiver locally
● Loaded and unloaded using pallet jacks and hand trucks
● Safely maneuvered vehicles in tight space obeyed traffic laws and DOT regulations
● Delivered multiple shipments per day the other was performing other activities
● Drafting reports of any incidents that occurred while on duty Prime Inc. (August 2015- July 2016) shipper to receiver in a prompt
● Maintained proper electronic driver log
● Followed DOT regulations
● Effectively communicated with receiver to keep a positive customer experience
● Maintained a clean driving record
● Transported freight cross country
OTR Truck Driver
Prime Inc - Springfield, MO
August 2015 to July 2016
Picked up and delivered freight from
shipper to receiver in a prompt
order
• Performed pre trip and post trip
analysis of tractor trailers
• Maintained proper electronic driver log
• Followed DOT regulations
• Effectively communicated with receiver to keep a positive customer experience
• Maintained a clean driving record
• Transported freight cross country
Spartan Security
July 2014 to August 2015
Job History-
Education
High school diploma
Skills
• Math Microsoft word
• Picked up and delivered freight from order
• Performed pre trip and post trip analysis of tractor trailers
• Operated security equipment
• Tractor-trailer
• Driving
• Heavy haul
• Load & unload
• Customer service
• Freight
• Analysis skills
Certifications and Licenses
CDL A
Driver's License
December 2018 to April 2027
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