Customer Service Los Angeles

ORE COMPETENCIES

XPERIENCE & HIGHLIGHTS

Juan C. Osoria

Offering Noteworthy Results for Improving Operations A proven Leader with consistent record of daily operations through a hands-on approach support that emphasizes service satisfaction in customer service, field maintenance and construction, detailed scale support to employees and clients, and a good leader to balance all effectively. A strategist and site ambassador to ensuring great client relationships and accurate daily financial records. Bi-Lingual - Customer Service - Training & Development - Client Relations - Tally Checks & Daily Financial Records- Bank Deposits - Clerical Paperwork - Site Safety Protocol – Commodities MAINTENANCE AND CONSTRUCTION WORKER

COUNTY OF RIVERSIDE LAMB CANYON Beaumont February 2024-June/2024

● Screening customer in residential and commercial dumping areas, directing traffic.

● Organizing E-waste, draining refrigerators compressors, ac units, etc.

● Loading mattresses into containers, operating forklift.

● Setting up safety cones for clearance of traffic. WEIGH SCALE OPERATOR

LOS ANGELES COUNTY SANITATION DISTRICTS Scholl Canyon December 2016 – June 2023 A company committed to the advancement of excellence in wastewater and solid waste management. Responsibilities:

This hands-on role is in direct contact with residential and commercial customers and encompasses all of the duties performed at MRF and Calabasas sites. Point-Person to handle disposal fee collection in accordance to policies, scale house equipment and procedures, manage daily interactions with clients, determine load types and affix proper rates to loads, field maintenance and construction, operate computers and read scales.

WEIGH SCALE OPERATOR

LOS ANGELES COUNTY SANITATION DISTRICTS MRF Puente Hills February 2014 – December 2016 A company committed to the advancement of excellence in wastewater and solid waste management. Responsibilities:

Oversee lite laborers, weigh trucks and trailers; determine load types; commodities; facilitate shipments of recyclables; pneumatic tube system; console communication system; compute net weights; calculate and collect appropriate cash and charge account fees; tally checks and record daily financial records; ensure receipt tapes are checked and installed properly throughout the week; help identify hardware / software issues and assist IT in working on a resolution; periodically make bank deposits; provide instruction to RSA's, temps and site maintenance workers on maintaining safety, efficiency, technical adequacy and compliance with weigh scale operations and policies; answer questions from both customers and personnel regarding refuse disposal fees and LACSD policies; perform clerical paperwork and any AD HOC duties as needed. WEIGH SCALE OPERATOR

LOS ANGELES COUNTY SANITATION DISTRICTS Calabasas June 2002 – February 2014 A company committed to the advancement of excellence in wastewater and solid waste management. Responsibilities:

Oversee site laborers, perform clerical paperwork, weighing trucks trailers, determine load types, compute net weights, process bank deposits on a daily basis, cash and credit card handling, and maintain daily financial reports. Career Key Accomplishments:

• Field maintenance and repair of fences, repairing roads, bird control, dust control, drain maintenance, and safely directing traffic.

• Operate a Skip Loader, excavator, Dozers, Bobcat, water trucks, and forklifts.

• Promoted to RSA in June 200 2 at Calabasas.

• Promoted to Weigh Scale Operator in 2004 at Puente Hills Landfill.

• Train new hires RSA's, temps and site maintenance workers on scale house policies and procedures.

• Excellent Customer Service etiquette and problem-solving critical thinking. Theodore Roosevelt High School

High School Diploma

Foreign Languages – Speak and Write at a Professional Level Bi-lingual English / Spanish

Computer Skills

Los Angeles June 1994

Microsoft Office (Word, Excel, & Outlook), Sanitation District of LA County Software (WATTS and LA KING) EDUCATION,COMPUTER SKILLS, AND FOREIGN LANGUAGES

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