Customer Service Bar Manager
Resume:
Natalie
White
Profile
Possess knowledge and experience
in Hospitality, Bar and Office.
Highly organized, customer centric
applicant looking to leverage my
remarkable communication,
problem-solving and time
management skills to provide
exceptional customer service,
streamline administrative
procedure, and ensure operations
run smoothly. Skilled in project
management with proven
multitasking abilities. Solid team
player with outgoing, positive
demeanor and proven skills in
establishing rapport with
customers. Motived to maintain
customer satisfaction and
contribute to company success.
ADDRESS
209 54th Street
Fairfield, AL 35064
PHONE
***************@*****.***
Knowledge Base:
ServSafe
PREP Program
Micros
OpenTable
Aloha
EXPERIENCE
January 2018-July 2018
Server/Manager • Pancake House • Birmingham, AL
Waited on customers in a timely fashion with a friendly, positive, and courteous attitude towards customers and co-workers.
Knew all menu items for selling to the customer
Reconciled server’s money; did closing office duties including counting money, checking the kitchen, and locking up the restaurant. February 2012-July 2017
Server/Bartender/Bar Manager • Einstein’s Atlanta • Atlanta, GA
Maintained inventory; ensured bar was well-stocked and clean.
Oversaw staff, including bartenders, barbacks, and wait staff; hired, trained, and promoted staff when necessary.
Used point-of-sale tracking technology and bar and restaurant management platforms.
May 2005-January 2012
Sales/Events Coordinator • The Oceanaire Seafood Room • Atlanta, GA
Cold called and networked to increase sales.
Researched vendors (caterers, decorators, musicians, wine, etc.) and chose the best combination of quality and cost.
Analyzed customer shopping data to optimize sales efforts and better identify potential customers.
January 2002-April 2005
Bar Manager • Frog’s Cantina • Atlanta, GA
Inventoried and ordered bar stock and managed Front of House (FOH) staff, as well as ensured food quality and timeliness of service.
Hired and trained staff to provide excellent service to patrons.
Created effective schedules and quickly resoled conflicts to ensure that bar was well staffed during peak hours.
EDUCATION
J.F. Ingram State Technical College • Deatsville, AL 2024 • ServSafe Certification
2024 • PREP Program
Osborne High School • Marietta, GA
1994 • Earned High School Diploma
KEY SKILLS AND
CHARACTERISTICS
Document Preparation and Microsoft Office Suite
Presentation Preparation
Excellent Oral and Written Communication Skills
Highly Organized/Filing Systems
Skilled Problem Solver
Team Player with Complaint Resolution Abilities
Excellent Customer Service and Training Skills
Knowledge of Food, Beverage, and Hospitality Industries Comfortable with Hospitality and Sales Technology Platforms N/W
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