Dispatcher, Broker, logistics Coordinator, Case Manager

Terivona Hughes

Franklin, TN *****

EDUCATION:

Education Lane College – Jackson, TN

Bachelor of Arts 2006

Treadwell high school, Memphis, TN

High school Diploma 2002

WORK EXPERIENCE:

Titanium Transportation Incorporated, Nashville, TN Oct 2021- Jan 2023

Logistics Coordinator

Ensured the flow of raw materials and final products from suppliers to retailers and customers.

Responsible for overseeing all aspects of the supply chain, while managing orders, coordinating freight management, stock, materials and equipment to ensure the company has everything needed

Updated check calls for carriers, to ensure all loads were in route to scheduled shippers or receivers, in order to

provide an estimated timed arrival in which the freight will arrive

Track and traced the locations of assigned freight to determine the consistency and completeness of said carriers.

Waste Management Inc., Franklin, TN Nov 2019- Nov 2020

Dispatcher

Communicated during telephone calls made by Waste Management drivers to assist with problem resolution while conducting routes for container deliveries.

Dispatched drivers to calls as they were received, using information on customer needs, driver’s locations and loads, and daily factors to balance cost and speed of response

Field emails from customer service and sales department

Managed requests for pick – up or container delivery and ensured same day servicing

Used the company's proprietary software to enter ticket information and track activity.

State of Tennessee, Child Protective Services, Nashville, TN Nov 2014 - Nov 2019

Case Manager III/ Investigator

Investigated allegations of abuse and neglect while coordinating services with law enforcement, child

advocacy centers, and prosecutors

Accessed safety in the lives of youth, and supported the preservation of families

Conducted pre- assessment screenings to determine the needs, strengths, weaknesses, and level

of risk for each family.

State of Tennessee, Adult Protective Services, Nashville, TN Apr 2012- Nov 2014

Social Counselor II

Investigated allegations of abuse

Neglect, and/ or exploitation with regard to the elderly and those adults who are mentally or intellectually impaired, or incapable of self-care due to a disability or age, to determine if there was a need for protective services.

Conducted pre- assessment / developmental screenings to determine the needs, strengths, and/ or level of risk for the individual.

Case Management, Inc, Memphis, TN a Oct 2011- Apr 2012

Case Manager, Children and Youth Services

Responsible for providing Case Management services to children and youth throughout the West Tennessee

community, who suffers from behavioral and/ or mental disabilities

Providing comprehensive mental health services that assisted individuals in maintaining their self-worth, dignity, and

Independence

Worked collaboratively with parents, educators, and community resource representatives to ensure the continuity of services for the child.

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