Desk Receptionist Customer Service

DAILAH BLANDING

***********@*******.*** ***.***.* 872

Education

CENTRAL PIEDMONT COMMUNITY COLLEGE

GENERAL STUDIES – APRIL 2021 - PRESENT

Professional Experience

HORNETS SPORTS & ENTERTAINMENT, CHARLOTTE, NC

Executive Desk Receptionist

April 2023 – Present

• Handle incoming and outgoing phone calls in a professional manner with diplomacy and tact.

• Manage and oversell all incoming and outgoing of fan requests.

• Ensure all visitors are logged and escorted to appropriate meeting areas.

• Maintain office supplies to ensure stock levels are adequate.

• Provide information and assistance to callers and visitors regarding team events, schedules, and general inquires.

• Manage the reception area, ensuring it is always clean organized and presentable. HORNETS SPORTS & ENTERTAINMENT, CHARLOTTE, NC

Ticket Office Ambassador, Spectrum Center

December 2021 – Present

• Provide a high level of customer service to all Spectrum Center guests.

• Operate Ticketmaster ticketing system program including TM Host, TM1 Sales, and Archtics

• Answer questions regarding ticket availability, prices, present and future events, seating configurations, and arena policies.

• Provide fans with information, education and troubleshooting for all mobile ticketing questions.

• Verify/Scan tickets for authenticity and proper date, time, and event.

• Maintain accurate records of all ticket sales and reconciliation.

• Work to resolve issues in a professional and timely manner. CHARLOTTE KNIGHTS, CHARLOTTE, NC

Ticket Sales

May 2022 – Present

• Interacts with customers to assure customer satisfaction.

• Operate daily ticket sales via ProVenue and TicketsReturn systems.

• Sell single and multi-game tickets for Charlotte Knights Games

• Work closely with the Ticket Sale, Partnerships, and Marketing teams for promotional game sales. Additional Qualifications

• Strong work initiative and work ethic

• Highly motivated without supervision or instruction

• Ability to successfully perform under pressure and in fast-paced environments.

• Manage a high level of detail across multiple projects and prioritize efficiently.

• Attention to detail and committed to excellence.

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