Customer Service Food

Sevda Cirak 289-***-****

**** *'Neil Street L*J*N2 Niagara Falls ON ************@*******.***

PROFESSIONAL PROFILE

An accounting professional with a Diploma in Business Accounting from Niagara College. Skilled in planning, coordinating, and supervising complex operations in a variety of settings. A team player, able to maintain strong professional relationships with all levels of staff. Possesses strong oral and written communication skills with the ability to provide outstanding customer service in a friendly, helpful, patient and kind manner.

TECHNICAL EXPERIENCE AND SKILLS

●Knowledgeable in processing financial transactions in compliance with Canadian Generally Accepted Accounting Principles

●Adept in using Sage 50, QuickBooks, Microsoft Office Programs: Word, Excel, PowerPoint and Outlook

●Preparation of general ledgers, trial balance, and monthly journal entries

●Financial statements and reports

●Application of fundamental management accounting principles

●Possesses a strong understanding of the importance of financial integrity

●Strong ability to enter and analyze data

●Strong aptitude with figures

●Keen problem-solving skills and attention to detail

●Customer service skills

EMPLOYMENT EXPERIENCE

Payroll Technician- Goldhawk Accounting, Throld, 2022

Accounting Clerk – Strangers & Associates, Smithville, Ontario 2021

●Processing cheque/wire/EFT payments and monthly bank reconciliation

●HST summary

●Simple accounting in Sage and QuickBooks

●Process all forms of payables; posting, batching, matching and coding of monthly invoices

●Check requisitions and expense reports

●Providing exceptional customer service as required

●Researching and documenting account balances

Cost Analyst – Hamill Machines, Niagara Falls, Ontario 2020

●Calculated cost of inventory and tracked records

●Organized inventory, calculated the cost of machines and equipment to ensure accurate record keeping.

●Recorded and processed invoices, prices, inventory and time cards in the E2 manufacturing software program.

●Implemented financial policies and procedures in the processing of all financial transactions.

English Teacher – Social Science High School, Mersin, Turkey 1996 - 2016

●Specialized in teaching Grammar, Listening, Speaking and Reading skills to high school students

●Responsible for approximately 200 female students in a dormitory; monitored registers, mealtimes and study/sleep times

●Used interactive whiteboard; audiovisual equipment and crafts to provide opportunities for students to express creativity

●Evaluated progress, determined individual needs of students and discussed results with students and parents

Lead Teacher - Summer Courses in England (London & Canterbury) 2005/2009/2015

●Escorted approximately 15 students from Turkey on one-month summer courses to England

●Responsible for the care of students during month-long courses in boarding school environments in England.

●Ensured any student issues were immediately attended to and resolved

●Resolved problems with itineraries, service and accommodations

EDUCATION

Diploma: Business Accounting, Niagara College, NOTL, ON

Course Work

●Prepared financial statements, income statements and management reports to aid in decision making and to monitor company performance.

●Prepared budgets and estimates for a financial year and tracked implementation.

●Possesses an understanding of financial simulation models and their application.

●Assessed internal controls, financial reporting systems and accounting procedures with recommendations to Management

Bachelors: Degree Administrative Science and Economics, Eastern University, Cyprus

Diploma: Computer Programming- Eastern Mediterranean University, Cyprus

VOLUNTEER EXPERIENCE

Festival Assistant - Niagara Folk Arts Multicultural Centre, St. Catharines ON 2018

●Provided navigation and guidance to guests and participants during the festival

●Helped in the organization of the festival and assisted in several duties as required.

Tour Guide – Niagara College, Welland ON 2017

●Helped new international students become familiar with the campus, services, transportation and courses.

●Answered questions about Niagara, bus services and classroom facilities; presented students with small mementos from Niagara College

Kitchen Assistant - Niagara Folk Arts Multicultural Centre, St. Catharines ON 2017

●Assisted in serving meals prepared by Syrian newcomers; organized portions and plates for guests

TRAINING

●WHMIS Certificate 2020

●Integrated Accessibility Standards Regulations Certificate of Training – Access Forward 2020

●OHSA Certificate - Ontario Ministry of Labour 2020

●SellSafe Certificate 2020

Contact this candidate