Customer Service Services Representative
Resume:
Gwendolyn Anne Liffick
*** **** **** ****** ***. 101 Elizabethtown, PA 17022
Tel: 717-***-****
Email: *********@*****.***
PROFILE
An organised and motivated individual with years of experience. Communicates confidently and effectively at all levels. Able to plan, prioritise and ability to meet deadlines, as well as being IT literate. Can work as part of a team but capable of working independently, using own initiative. WORK EXPERIENCE
COPS MONITORING (Hunt Valley, MD)
September 2021- September 28, 2022
•Dispatcher for Fire Alarms, Burglary Alarms, Medical Alarms, Panic Alarms for Personal Home and Business Alarm Systems
•Provide the Best Customer Service when the Customer is having issues with their system and make sure they get transferred to Customer Care. Security Partners (Lancaster, PA)-
December 2020- September 27, 2021
• Dispatcher For Fire Alarms, Burglary Alarms, Medical Alarms, Panic Alarms.
• We take Phone Calls for False Alarms and To Put Systems on Test.
• When We receive phone calls or Alarms about the customers system that cannot be resolved in the Monitoring Center "like when a customer's alarm won't stop beeping" we either put them in touch with their Security Company or put in a Service Requests.
• Provide the best customer service when the customer is having problems with their alarm system and needs to have a technician.
VIP Pet Care (Columbia, SC) –
March 2018 – June 2020
• Assisted Veterinarian as Clinical Assistant with animal injections, nail trims, and microchipping
• Cashed out the clients for any services and products purchased
• Promoted and fulfilled clients’ product needs such as prescription flea and tick medications and heartworm medications
Masonic Villages/Masonic Homes (Elizabethtown, PA) – June 2000 – August 2017
• Supported and assisted residents with all aspect of daily living
• Maintained a safe and secure environment for residents, staff, and visitors
• Ensured rooms were kept clean and tidy and all equipment was clean and maintained properly
• Completed residents daily care records
(worked at Masonic Villages for 17 years; previous employment was with Regal Cinemas, Lancaster, PA and Chimney Corners Restaurant, Lititz, PA) EDUCATION / SOFTWARE/SYSTEM SKILLS / CERTIFICATIONS
• Warwick High School, Lititz, PA, USA – General Education Studies
• Microsoft Word, PDF Acrobat Reader, Scanning, other Software Programs
• Personal Protective Equipment & Hand Hygiene Training
• Dementia Training and Resident Abuse Training
• Fire Training
• Manual Moving and Handling Training
• Various other training programs required while working with the elderly
• On-the-Job Training for working with the animals and Vet
• On the job Training on how to dispatch for Alarms and talk to customers when they called in to the central station Monitoring center.
• Learned about Manitou software for alarm handling. ADDITIONAL INFORMATION
Interned at Warwick Township Police Department (for 1 year) Participated in Making Strides Against Breast Cancer (last 10 years) Volunteering at Pawmetto Lifeline Animal Shelter in Columbia, SC REFERENCES
VIP Pet Care HR Masonic Villages
Columbia, SC 1 Masonic Drive
1-800-***-**** Elizabethtown, PA 17022
Security Partners
240 N Plum street
Lancaster Pa, 17602
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