Customer Service Representative
Resume:
LINDSAY GREEN
Beaverton, OR *****
*****.*******@*****.***
Dedicated Customer Service Representative backed with more than 10 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor. Work Experience
Lead Claims Processor
Wells Fargo - Hillsboro, OR
October 2019 to Present
Supports performance and overall effectiveness as well as cross-group operations Proactively provides feedback and presents ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations guides others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products Independently prioritizes work and provides day-to-day work leadership and mentorship for fraud and claims team
Contributes in resolving bank processes, procedures and procedures Provides subject matter expertise to less experienced staff in complex situations on a wide range of information related to fraud and claims
ATM back office claims Processor
Fiserv - Beaverton, OR
March 2019 to September 2019
Increased operating efficiency with fast, secure processing services for ATM debit and credit – from authorization to clearing and settlement Investigated and resolved customers complaints within agreed timescales conforming to the standards and following the departmental
Responded to customer complaints within set SLAs, in line with the mandated regulatory requirements set.
Ensured all actions were taken on account of operational risk occurring and addressing any areas of concern with line management and/or the appropriate department. Attention to detail and judgement to make situation-based decisions with thinking strategically. Account Manager
Sole Financial - Beaverton, OR
July 2017 to March 2019
Receiveinbound cardholder account-related calls
• Placed outgoing calls to explain our services, educated cardholders on using our banking software toassist with their accounts.
• Worked directly with all departments to achieve fast results for all clientele.
• Exceeded company objectives with Passing Quality Assurance, and maintained being number one in salesleads and alerts month after month.
Billing Specialist
Farmers Insurance - Hillsboro, OR
October 2016 to June 2017
Supported Farmers Agents and Insured's over the phone.
• Had effective interaction with all Farmers Insurance Departments and Clients.
• Handled heavy call and e-mail volumes.
• Assisted Farmers agents andInsured'swith a wide variety of issues.
• Handled member issues via emailand over the phone,
• Answered coverage questions and concerns.
• Updatedaccount information.
• Assisted with data entry into multiple computer systems. Customer Service Representative
ID Experts - Beaverton, OR
April 2016 to October 2016
Assisted ID Experts members over the phone, and via email
• Handled member issues via email and phone.
• Answered members coverage questions and concerns.
• Updated payment and account information.
• Became an expert in all aspects of ID Experts products and services. Assisted with Data entry intomultiple computer applications. Assisted the Recovery department with special projects. Helped withoffice and administrative tasks as assigned
Beaverton Pharmacy
Customer engagement specialist - Beaverton, OR
September 2014 to April 2016
Provided first line support to customers.
• Answered phone calls from clients.
• Ensured customer satisfaction and an enjoyable experience. Processed orders.
• Communicated in person and over the phone. To resolve minor customer complaints.
• Responsible for taking money in the form of cash, check, or credit cards from customers.
• Providedchange, balanced cash drawer, and processed credit card transactions. Customer Service Representative
Capital One - Tigard, OR
August 2010 to November 2013
Executed customer requests including updating information, troubleshooting problems, providing information, and processing payments.-
• Educated customers on how to get the most out of available products and services, and use availabletools to avoid potential future problems. Maintained awarenessof security and regulatory guidelines to remain compliant to relevant policiesand procedures.
• Viewed confidential and sensitive materials and information, and maintain complete confidentiality. -
• Represented the customer care team on projects and participated in meetings and other assigned tasks asrequested.
• Maintained knowledge on using multiple computer systems and applications interchangeably. Education
Certificate in Medical Billing And Coding
Anthem College - Beaverton, OR
June 2009
Criminal justice and psychology
Southwestern Oregon Community College - Coos Bay, OR Skills
• Customer service (10+ years)
• Process improvement (10+ years)
• Research (10+ years)
• Attention to detail (10+ years)
• 10 key typing (10+ years)
• Multitasking (10+ years)
• Multi-line phone systems (10+ years)
• Microsoft Word (10+ years)
• Teamwork (10+ years)
• Live chat (2 years)
Certifications and Licenses
Medical Billing Certification
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