Customer Service Data Entry
Resume:
Precious Bullard
Fayetteville, NC *****
************@*****.***
“ Highly motivated Customer Service Representative with 10+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction by 20%. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.” Authorized to work in the US for any employer
Work Experience
Talent Engagement Specialist
NC Works - Fayetteville, NC
December 2023 to Present
• Provide feedback and coaching at the management and employee levels
• monitoring the “pulse” of the organization, to quickly identify and troubleshoot problems and recommend appropriate solutions
• Employee Xperience – you will ensure that the employees will have a great experience from onboarding to exit
• Work to understand the unique perspective of the target audience, and their wants, needs, and priorities, in order to improve their interaction with NC Works and prospective employers. Assistant Manager
Family Fare BP - Fayetteville, NC
January 2022 to Present
• Assisted customers with a warm and professional attitude
• Processed exchanges, refunds and customer transactions
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Assisted with technical support duties
• Performed data entry for shipments and orders
• Operated the cash drawer
• Took inventory
• Handled billing issues and order inquiries
• Bank deposits
• Store ordering and receiving
• Inventory
• Lottery
Fraud Specialist
Walmart Remote - Fayetteville, NC
October 2020 to April 2023
• Answer incoming calls
• Quality Assurance
• Performed data entry for orders and customer information
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
• Handled online orders and credit card transactions Education
Bachelor of Science in Business
Post University - Waterbury, CT
Present
GED in Basic Education
Fayetteville Technical Community College - Fayetteville, NC June 1997 to December 1997
Skills
• General Labor (10+ years)
• Telemarketing
• CRM software (10+ years)
• Microsoft Outlook
• Writing skills
• Data collection
• Account Management
• CPT coding
• Restaurant experience (10+ years)
• Manufacturing (10+ years)
• Patient monitoring
• Computer skills
• Telemarketing
• Human resources
• POS (10+ years)
• Warehouse experience
• Store management
• Analysis skills
• Microsoft Excel
• Leadership
• Data entry
• Math
• English
• Cold Calling
• Customer Service (10+ years)
• Live Chat
• Help Desk
• Medication Administration (10+ years)
• Manufacturing
• NetSuite
• Food Preparation
• Pivot tables
• Quality Assurance
• ICD-10
• Typing
• Customer support
• Microsoft Word
• Management (10+ years)
• Microsoft Office
• Laboratory experience
• Cooking
• Food Service (10+ years)
• Payroll
• Workers' compensation law
• Presentation Skills
• Customer service
• Management
• Medical records
• Teaching
• Mac OS
• Medical terminology
• Communication skills
• Medical coding
• Nursing
• Microsoft Office (10+ years) (10+ years)
• Medical terminology
• Project Management
• Leadership (10+ years)
• Workers' compensation law
• Food Safety (10+ years)
• Computer skills
• Account analysis
• Shift Manager (10+ years)
• 5G
• Cash handling
• Documentation review
• Employment & labor law
• Home Care (10+ years)
• Employee Orientation
• Windows
• Kitchen Experience (10+ years)
• Health information management
• Cleaning Experience (10+ years)
• Computer Networking
• Accounts receivable
• Environmental Services (7 years)
• Accounting (5 years)
• ATS
• Serving
• OSHA
• Shipping & receiving
• SAS
• Organizational skills
• Typing
• Custodial experience
• Planograms
• Hospital Experience (5 years)
• Organizational skills
• Databases
• Driving
• Customer retention
• Administrative experience
• Debits & credits
• Analysis skills
• Transportation management systems
• Software troubleshooting
• Litigation
• Microsoft Powerpoint
• Collection management
• POS
• Troubleshooting
• Recruiting
• Tax experience
• Sales
• Supervising Experience
• Inpatient
• E-commerce
• Microsoft Powerpoint
• Contracts
• Guest services
• Pricing
• Human Resources Management
• SAP
• Negotiation
• Financial Report Writing
• Medical Billing
• Auditing
• Oracle
Certifications and Licenses
First Aid Certification
Food Handler Certification
Medical Coding Certification
Driver's License
Senior Professional in Human Resources
Professional In Human Resources
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