Business Analyst Scrum Master

SAMANTHEA L. WILLIAMS

*********.*****@*****.*** *807 Wakewater Way Woodbridge, VA, 22191 (M) 229-***-****

PROFILE

An exceptionally motivated, detailed-oriented professional seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for the duties performed within your organization. I retain years of successful experience in Business System Analysis and Design in the Information Systems and Technology field. Proven project management and business and systems analyst experience implementing technology solutions, enhancing productivity, and streamlining and improving processes. I Retain a Secret Clearance providing professional IT Business Solutions utilizing Full Lifecycle System Development Methodologies (SDLC) instrumental in establishing policies, managing software application projects, and maximizing the efficiency of broad-based systems and applications.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Department of State – Foreign Service Institute George P. Shultz National Foreign Affairs Training Center

SystemPlus, Inc 1 Research Ct #360 Rockville, MD 20850 07/2023 – 10/2023

Contract Scrum Master/Business Analyst FSI/EX/BWS – Responsibilities included performing Scrum Master and Business Analyst duties:

Facilitated Weekly and Bi-Weekly Agile Ceremonies related to MRD – Daily Scrums; Sprint Planning; Backlog Grooming; Sprint Retrospectives using ServiceNow Platform

Created User Stories and Epics, Features and Bugs Identifying, correcting and documenting functionality bugs

Performed Testing Acceptance Criteria of functionality and bug fixes

Elicited requirements through stakeholder facilitation sessions; requirements workshops and campaigns

Participated, represented, guided, and provided critical analysis expertise to the group and lead group discussions and collaborative effort to define and develop user-requirements

Using Agile techniques, helped customer to groom Product Backlog Items and identified acceptance criteria

Translated business strategies, customer expectations, and requirements into detailed narratives, specifications, flowcharts, business, and process flow

Assisted with weekly reports, project log, tracking of milestones, updates to project schedules and other project management task

Prepared weekly status and project reports for internal and external audience

Provided AdHoc Task Support as required

Department of State SA-28 Newington Road

The Prospective Group (TPG) 7049 Newington Rd, Newington, VA 22079 04/2022 – 02/28/2023

Contract Scrum Master/Business Analyst IRM M/SS Bureau – Responsibilities include primary support for the Master Data Reference (MRD) Program Analyst/Subject Matter Expert (SME) performing the following:

Facilitated Weekly and Bi-Weekly Agile Ceremonies related to MRD – Daily Scrums; Sprint Planning; Backlog Grooming; Sprint Retrospectives – Azure DevOps Government Solution

Created User Stories and Epics, Features and Bugs Identifying items for backlog grooming ceremonies

Tested Acceptance Criteria of Data.State/MRD functionality and bug fixes

Performed Data Analysis and Master Record Data

Developed release notes

Elicited requirements through stakeholder facilitation sessions; requirements workshops and campaigns

Using Agile techniques, assisted customer grooming Product Backlog Items and identifying acceptance criteria

Assisted with weekly reports, project log, tracking of milestones, updates to project schedules and other project management task

Prepared weekly status and project reports for internal and external audience

Provided AdHoc Task Support as required

USMC Systems Command 200 Lester Street Quantico, VA 22134

Zachary Piper Solutions, Inc 1410 Spring Hill Rd #300, McLean, VA 22102 02/2021 – 04/2022

Applications Systems Analyst/Business Applications Management Team/AC/S G-6 Marine Corps Systems Command – Responsible for supporting the Marine Corps Enterprise IT Services (MCEITS) Enterprise Information Services (EIS) Vital Information Portal for Enterprise Resources (VIPER) Hybrid Cloud Services (HCS) SharePoint 2013 on premise and cloud applications.

Provided daily support and management of the VIPER Group Mailbox which includes providing and granting access to both guest and employees to the centralized Intranet Portal and Content and Document Management.

Collaborated with VIPER team to streamline processes and procedures.

.Provided Support for the maintenance of known SharePoint Sites and the Owners and Administrators and site requests.

Additional support included resolving issues with in-house developed VIPER applications – Work Maintenance System; Work Request Applications, Check In/Check Out Tool and the FAQ application.

IT Service Delivery Consultant /Managed Services Organization (MSO) – Responsible for conducting analyses of business processes development and defining information technology solutions and alternatives to enable changes and improvements.

Responsible for collecting information and data to evaluate proposed operational improvements and new systems development projects.

Participated in Team Collabortation in the development of benchmark studies and performing acceptance tests of hardware and software.

Participated in teams along with consulting with customers to develop and refine functional requirements and translates functional requirements into design specifications.

Developed project milestones and schedules for MSO

Provided working knowledge of maximizing cloud services utilization for cost effectiveness, configuration management using SharePoint capabilities.

Participated in meetings to develop policy for ensuring the internal processes related to IT Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability.

DoDEA Headquarters 4800 Mark Center Dr, Alexandria, VA 22311

Swingtech, Inc. 7701 Greenbelt Rd #501, Greenbelt, MD 20770 02/2020 – 02/2021

Sr. Business Analyst – Responsibility included serving in a Sr. Business Analyst role for bridging the gap between IT and the business owners and products using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Elicited Requirements for the Migration of Cold Fusion applications to the ServiceNow Platform creating User Interfaces (UI) and User Designs (UX).

Utilized business analysis techniques: models of processes and structures, user interface prototypes, use cases, etc.

Created requirement documents such as Business Requirement Document (BRD), Use-cases, user stories, or any other artifact needed for a project.

Supported project teams during the analysis and planning stages of software development.

Served as a liaison between the business units and the IT Division, communicating with stakeholders, developers, and customers. Analyzed and evaluated the current business processes and requirements.

Facilitated Daily Scrum Meetings.

Attended and led project team and customer meetings.

Documented meeting minutes and follow-up on action items as needed.

Managed project documentation; created wire-framing, workflows, design models, mockup presentations.

Created complete and accurate status reports, dashboards, metrics and tracking reports as required.

Organized and led user acceptance testing.

Coordinated test efforts for post-sprint testing, UAT, regression testing.

Facilitated testing using ServiceNow Automated Test Framework.

Marine Corps Logistics Command G6 814 Radford Blvd, Albany GA 31704

IP Network Solutions, Headquarters: IPNS, Inc. 13921 Park Center Road, Suite 400, Herndon, VA 20171 06/2017 – 01/2020

General Dynamics Information Technology, Inc. 3211 Jermantown Road Fairfax, VA 22030 06/2014 – 06/2017

SAWTST, Inc. 169 Hillwood Cir, Newnan, GA 30263 08/2012 – 06/2014

Project Leader/ Business Analyst/Systems Analyst/senior Principal Programmer LogCom /SSD/Application Support Branch/G6 Data Center Government Contractor IT Specialist - served as the Subject Matter Expert (SME) / Business Analyst and Tester providing requirements elicitations, business analysis, software application development, software maintenance support and software application testing for Mid-Tier web-applications for the Software Systems Division Application Support Branch.

Modernization and Decommission of Legacy Applications – included planning, designing, developing, analyzing and implementing requirements and specifications for multiple automated systems.

Responsible for the translation of business rules and processes into requirements and evaluating the feasibility of proposed new systems development projects.

Responsibilities included interpreting and applying product specifications, technical data, regulations, policy statements, and other guideline materials;

Responsible for the preparation of Risk Management Framework (RMF) documentation aligning the policies, procedures and protocols for two in-house applications Marine Corps Purchase Requirements System (MCPRS) and Workforce Requirements and Resources Integration Tool (WRRIT).

Responsible for consulting with customers to refine project plans and functional requirements gathered during requirements gathering sessions requirements gathering; analysis; coding, testing, and debugging activities as assigned.

Responsible for translating functional requirements into design specifications and determining the best approaches and practices for implementation within the technical environment.

Responsible for working with applications developers to isolate and solve design problems encountered during testing and implementation stages

Planned and conducted application programming design activities for new web functionality; conducted business systems analysis for new business processes; documented business systems or processes by describing all relevant factors including work flow processes and data input/output activities.

Provided User Documentation and Facilitated Training Sessions

Identified and proposed recommendations for areas of improvement through automation of processes and workflows.

Developed and administered transactional database systems to support IT applications for Application Support Branch; gathered, organized, and performed preliminary analysis of information about costs/benefits, advantages/ disadvantages, and technical feasibility of designing and implementing proposed systems; participated in meetings and working with agency management, users, vendors, consultants, and IT staff to discuss IT solutions/options and to assist in recommending appropriate system platforms for meeting program requirements; assisted in analyzing the impact of implementing new or modified systems on computer resources and other agency programs.

Modified applications required by specific policies, rules, regulations and technologies.

Primary Systems Business Analyst for the Workforce Requirements and Resources Integration Tool (WRRIT); WRRIT Information Technology Resource Management ITRM Modules; Workforce Development Training Tool (WDTT); and Marine Corps Purchase Requirement System (MCPRS) BRAC project.

Performed Systems Analysis for the WRRIT; WRRIT_ITRM; WDTT; & MCPRS applications. Perform Demos of WRRIT_ITRM application modules MCPRS Functional Testing Collaboration with External Customers, (DLA/DLA Transactions Services)

Troubleshooted WRRIT; WDTT; MCPRS work orders.

Monitored and Maintained MCPRS XML Transaction processing.

Performed data validation for oracle tables, views, functions, procedures and data elements for MCPRS Transaction processing. MCPRS Application 11G Configuration; Migration and Testing upgrade from Oracle 10g to 11g.

Gathered System Requirements to build interfaces between MCPRS and External Applications

Prepared WRRIT; WRRIT_ITRM; WDTT and MCPRS Application Integration Test Plans Develop SQL scripts for Testing the C4 Application Support Branch Applications. In conjunction with the Applications Support Branch Business Analysts,

Tested Java developed re-design of web based Mid-Tier Applications (MCPRS, CGCOP and BENESUGS).

Responded to Trouble Tickets, diagnose problems through discussions with users, and escalate incidents to upper tier IT support team. Marine Corps Purchase Requirement System (MCPRS) Oracle Java Web Front-End Marine Corps Purchase Requirement System (MCPRS) Oracle Apex Web Front-End and Workforce Requirements and Resources Integration Tool (WRRIT)/Oracle Forms Workforce Development Training Tool (WDTT)/Oracle Forms

Supervisor Glenda House/Govt – ******.*****@****.*** - 239-***-**** Okay to contact this Supervisor: Please contact me prior to contacting Supervisor IPNS, Inc Supervisor Lillie Jones/Contract – 229-***-**** - ******@*******.***

Albany State University Albany, GA 09/2009 -08/2012

Senior System Analyst

Partnered with business process owners to perform custom modifications and system enhancements supporting UNIVERSIS- Student Information Systems.

Developed and executed functional, integration, and regression test plans for Natural Adabas -GUI, Web, Batch, and Online platforms.

Created the Banner Working Group to provide pre-and post-implementation support to user group on campus.

Tracked and remediated defects and continuing system issues.

Provided continuing support to user groups and issued resolutions.

Created analysis and evaluation documents detailing impacts of enhancements and changes. Managed all phases of system development lifecycle including specifications, testing, user support, implementation and integration.

Administered batch jobs for monthly scheduling.

Served as a senior professional level position responsible for analyzing complex systems hardware and software problems and developing complex technical solutions.

Incorporated both user and systems requirements into functional technical specifications.

Worked closely with both developers and end users to ensure adherence to technical specifications and satisfaction with results.

Possessed authority to coordinate work of Jr Systems Analyst and Entry Level Analyst positions and instructed positions in specific techniques or technical methods for accomplishing work assignments.

Served as project leader on special projects.

Assigned complex specialized duties in the design, installation and maintenance of systems infrastructure.

Provided support to the System Support Services team to continue for the design architecture, production support, and ongoing maintenance and support of the enterprise infrastructure underlying systems such as the OneUSG Connect Human Capital Management system.

Supported both USG-wide Single Sign-On and the emerging requirement for strengthened Business Continuity and Continued Process Improvement campus-wide.

Worked as part of a larger team to manage and support the hardware, virtualization, server operating environments, trend analysis, monitoring, and other infrastructure.

Performed Requirements Gathering; Testing; Release Management and Documentation.

content information for pre-release and release notifications.

Prepared and Managed Release software and hardware releases.

Ellucian/Sungard/Banner University Student Information System

DegreeWorks Application University Student Information Degree Portal StarRez Housing – University Web-Based Housing Portal

Supervisor Dr. Virginia Stewart Miller ***********************@*****.*** – 737-***-**** Okay to contact this Supervisor:

Education:

Doctor of Business Administration Computer and Information Security Concentration Northcentral University, Prescott, AZ (2015 – present)

Master of Human Resource Management Troy University, Troy, AL May 2008

Master of Science Management Concentration in Leadership Troy University, Troy, AL December 2005

Bachelor of Computer Science, Albany State University, Albany, GA

Associate of Arts Liberal Arts, Darton College, Albany, GA

Job Training

Software/Applications: ColdFusion, Microsoft Word, PowerPoint, Outlook, Excel, Visio and Access, Active Directory, Oracle Application Express (APEX) Tools: Adobe, Microsoft Outlook, TOAD for Oracle, Oracle Discoverer Reporting Tool, SQL Navigator, SharePoint, Hyper Text Markup Language (HTML); Extensible Markup Language (XML), Extensible Hypertext Markup Language (XHTML);Microsoft SharePoint 2013/2010/2007; Oracle 10x, 11x, 12x, Citrix, Xap, Axiom; Operating Systems / ERPs: VAX, Attachmate Reflection: FTP Client, Host- Mainframe, Unix, Linux 7.0; Microsoft Windows -- 7/Vista XP/2000/Windows XP/Windows 10 Languages: SQL, PL/SQL, COBOL, NATURAL, JAVA, VAX Assembly Language; Visual Basic, PowerBuilder Change Management Software: CA Change Manager Enterprise Workbench (CACSM); Endeavor; Changeman; Eclipse; Serena IT Service Management: ITSM/BCS/Remedy; Symantec Altiris Software and Incident Reporting Tool OTHER LAN/WAN, Printers, Application Servers

Certificates and Licenses

SSM Scaled Agile Certification (2023); Certified Scrum Master (CSM) 2022; COMPTIA IT Project+ May 2019; Certified Associate in Project Management (CAPM) Estimated Completion 2023; BCS Foundation Certificate in Business Analysis (2015); Oracle Certified Associate (OCA) PL/SQL 12/2014; Information Technology Infrastructure Library (ITIL) v3 Foundations 05/2014; In House Java Programming/Platform Training 03/2013;

CITRIX Webex Administration Certification 03/2012; Lean Six Sigma Greenbelt Certification 07/2009; DISA Risk Management Framework (RMF) Certificate of Completion Course Implementers and Assessors (2018); Annual Cyber Security Training; PII Training and Information Assurance Training 08/2012 to Present

Active Department of Defense Secret Security Clearance - 09/2012 to Present

References:

Upon Request

Additional Information:

Working technical knowledge of current systems software, protocols, and standards, including the National Institute of Standards and Technology (NIST); Federal Information System Controls Audit Manual (FISCAM); Risk Management Framework (RMF); Knowledge of applicable data privacy practices and laws. Experience working within a team-oriented, collaborative environment. Collaborated with professional staff and upper management to implement measures that aided in achieving department goals and objectives.

Communication & Presentation: Superior interpersonal and presentation skills. Partners with internal and external customers and vendors to define requirements, and develop working plans to achieve goals. Works well with clients at all levels and from all professional disciplines. Ensure high-levels of quality through clear written and verbal communication of expectations and results. Extensive experience serving as point of contact for individual projects, and for broad-based issues. Highly effective in deadline-driven goal-oriented environments. Develops Communication Plan Templates and Archived File Systems.

Project Management: Strong Project Management skills utilizing Full Lifecycle System Development Methodologies for a variety of software systems and applications which include legacy, graphical user interfaces and web-based software systems and applications utilizing project management practices such as Rapid Application Development (RAD); Agile and Scrum; Waterfall; and DMAIC for project management. Microsoft Project 2010

Requirements Gathering & Specification Documentation: Strong Requirements Gathering and Management documentation skills utilizing high quality and detailed requirements gathering procedures facilitating sessions with internal and external customers and vendors to define and refine requirements.

Business Analysis: Strong Business Analysis skills utilizing high quality and detailed requirements gathering procedures thereby eliciting and facilitating successful solution design and development; Extensive data modeling experience; Strong Business Case and extensive project process improvement, management and documentation for each phase of the system development lifecycle.

Quality Assurance Methods and Processes: Extensive knowledge of quality assurance methods, policies and procedures

within the sustainment and maintenance of COTS and In-house Designed Software Applications. Extensive experience developing

Test Plan Documentation; Automated and Manual Testing Procedures. Release Scheduling and Management

Training and Development: Strong background in leadership and organizational change and effectiveness; Exceptional

experience developing and setting priorities and implementation of process improvement. Continuous coaching, mentoring

and training to internal and junior external team-members. Proving training to internal and external customers.

Key Strengths: Superior analysis and critical thinking skills. Ability to learn complex subject matter and concepts quickly. Skilled in

prioritizing and scheduling. Able to manage simultaneous on-time completion of multiple high-priority tasks. Highly effective with

managing organizational change. Motivated professional who works well either independently or as part of a team effort.

Additional Employment:

Served in various capacities of Software Application Contract Developer; Team Leader; Project Manager; Business Analyst; Systems Programmer/Analyst within the Federal and State Governmental Agencies and Organizations; Academic Institutions of Higher Learning; and Corporate Organizations - Continental United States (1988 to 2009)

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