A R Customer Service
Resume:
BAYAMON, P . R *****
( 939-***-*-*-** ************@*******.***
M I G U E L S U A R E Z
P R O F I L E S U M M A R Y
Results-driven and seasoned professional with 11 years of experience in a fast-paced environment seeking to expand my experience in a team-oriented department. Adept at leveraging a strong background in data analysis and leadership to drive strategic initiatives, optimize processes, and deliver actionable insights. Demonstrated history of effectively guiding team members to elevate their skillsets, cultivate innovation, and surpass performance metrics.
S K I L L S C E R T I F I C A T I O N S
Competence with analytical tools (Excel, PowerBi) Lean Six Sigma White Belt E D U C A T I O N
Master’s Degree in Business Administration Major in Planning and Strategy NUC University, Bayamon, P.R
Work on strategic projects and participate effectively in the management of organizations. Handle quantitative, qualitative, comparative, and analytical methodological tools. Planning, direction, and control of operations within organizations.
2023 - Present
Bachelor’s Degree in Criminal Justice Major in Homeland Security NUC University, Bayamon, P.R
Theoretical knowledge, leadership skills, legal knowledge, investigative and communication skills, and innovative technological advances needed for the protection of organizations. 2019 - 2022
W O R K E X P E R I E N C E
Analyst, Payment Processing
LUMA Energy, San Juan, P.R
Responsible of auditing processes related to the consolidation of cash controls, application of files, adjudication, and segregation of payments. Overseeing the point-of-service (POS) contract with First Bank. Managing invoices from Oriental Bank, Banco Popular, and other financial institutions. Ensuring the accuracy, efficiency, and compliance of payment processing activities. 2021-2024
Customer Service Clerk, Collections Center
Puerto Rico Electric Power Authority, San Juan, P.R 2012-2021
Interface with customers to evaluate their needs and requests. Responsible for the receipt, analysis, and processing of sensitive customer data. Receive and identify utility payments. Maintain communications between district offices to monitor services and accounts. Supervisor, Payment Processing
LUMA Energy, San Juan, P.R
2024-Present
Overseeing daily operations and ensuring the seamless flow of business processes. Skilled in managing financial transactions, coordinating assistance programssuch as LIHEAP, and leading teams to success. Experienced in contract management and ensuring regional office POS service contracts are executed efficiently.
Trained in Oracle Utilities Customer Care and
Billing System (CC&B)
Six Sigma White Belt
PREPA’s Customer Service Clerk School
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