Customer Service Front Desk

Katina Polite

*********@*****.*** 212-***-**** Fort Myers, FL

SUMMARY

Seasoned professional with 23 years of diverse experience, including reception and administrative roles. Skilled in customer service, phone etiquette, and clerical duties, as evidenced by tenure as Hotel Front Desk Agent and Administrative Assistant. Seeking a Receptionist position to leverage strong organizational and communication abilities.

WORK EXPERIENCE

LaQuinta By Wyndham Fort Myers Sanibel Gateway

Night Audit Aug 2023 - Present

• Manage guest check-ins and field incoming calls with efficiency, ensuring a seamless reservation process and high levels of customer satisfaction.

• Address and resolve guest inquiries, complaints, and emergency situations, providing prompt and courteous service to maintain a hospitable environment.

• Execute financial tasks including invoice processing, vendor payment posting, payroll distribution, and daily cash drawer reconciliation to maintain accurate financial records. Family Dollar - Fort Myers, FL

Cashier/Sales Associate Jun 2023 - Present

• Provide customer service excellence by engaging with clients, addressing inquiries, and ensuring a pleasant shopping experience.

• Execute accurate transaction processing and maintain store presentation through restocking and merchandising.

• Adhere to safety and security guidelines while managing inventory and reporting any inconsistencies to the management team.

Human and Veteran Services

Coordinated Entry Specialist Jan 2023 - Jun 2023

• Conducted comprehensive intake screenings and assessments to evaluate client eligibility for housing programs, ensuring adherence to local, state, and federal guidelines.

• Analyzed and processed applications, providing timely communication to clients regarding the status of their applications and additional information requirements.

• Managed client inquiries via phone and email, maintaining detailed records, and facilitated access to external resources through effective coordination with partner agencies. The Outrigger Beach Resort - Fort Myers, FL

Hotel Front Desk Agent May 2022 - Oct 2022

• Managed guest check-ins and check-outs, ensuring smooth transactions and adherence to payment procedures.

• Administered front desk operations, including guest registration, reservations, and clerical tasks, while maintaining a high standard of service and hospitality.

• Coordinated with multiple hotel departments to address guest inquiries, uphold information accuracy on the lobby function board, and facilitated transportation arrangements. Amazon - Fort Myers, FL

Sorter/Packer Nov 2021 - May 2022

• Accurately picked and packed products, managing inventory levels to maintain consistent stock for shipping.

• Prepared orders for dispatch, labeling and marking product containers for identification and tracking.

• Conducted quality control inspections, verifying product condition and quantities, and reported any discrepancies or damage.

Mancan Temporary Services - Lehigh Acres, FL

Call Center Representative/Customer Service Jul 2021 - Apr 2022

• Provided comprehensive assistance to an average of 100 customers daily, including booking travel and addressing inquiries regarding flight schedules.

• Consistently upheld a customer satisfaction rating of 95% or above through attentive service and effective problem resolution.

• Enhanced efficiency by refining communication techniques, reducing average talk time by 10%, and surpassing one-call resolution targets with a 90% success rate. Trinity Services Group, Inc. - Fort Myers, FL

Food Service Supervisor Mar 2021 - Apr 2022

• Managed a team within a kitchen environment, ensuring adherence to safety protocols and timely food preparation.

• Oversaw daily kitchen maintenance, including cooking and cleaning operations, to maintain a high standard of hygiene.

FedEx Ground - Lehigh Acres, FL

Package Handler Nov 2020 - Mar 2021

• Efficiently handled the loading and unloading processes of packages to ensure prompt and accurate delivery.

• Maintained a consistent workflow that supported the operational efficiency of the distribution center. NYC Board of Education - Bronx, NY

School Lunch Helper Jul 2016 - Sep 2020

• Supported kitchen staff by performing a variety of tasks, including the provision of necessary items to cooks, ensuring seamless kitchen operations.

• Maintained a hygienic kitchen environment by cleaning workspaces, equipment, and utensils, adhering to health and safety standards.

• Prepared ingredients by washing, peeling, and cutting, contributing to the efficient production of meals. Madison Security Group - Bronx, NY

Security Guard Jun 2014 - Jun 2016

• Diligently monitored access points, ensuring authorized entry and exit to maintain secure premises and prevent potential theft.

• Documented daily activities and reported incidents, including property damage and unauthorized access, to uphold company protocols.

• Responded to emergencies by promptly contacting appropriate law enforcement or emergency services and providing necessary support.

RGIS - New York, NY

Inventory Specialist Oct 2012 - Jan 2015

• Utilized specialized inventory equipment to efficiently count stock, maintaining a focus on precision and data integrity.

• Met and often exceeded the company's set average per hour counting goals, demonstrating a consistent performance in speed and accuracy.

• Ensured the reliability of inventory records by adhering to stringent data collection standards during various stock-taking assignments.

Mos Accounting & Mgt Inc - Queens, NY

Customer Service Representative Mar 2009 - Mar 2013

• Accurately processed daily financial transactions, including the receipt, recording, and deposit of cash and checks, ensuring meticulous financial record-keeping.

• Managed incoming and outgoing money transfers using computerized systems, maintaining accountability for funds distribution and contributing to the financial integrity of operations.

• Provided comprehensive customer service, effectively answering inquiries and offering detailed explanations of merchandise use, operation, and maintenance to enhance customer satisfaction. RGIS - New York, NY

Food Prep Intern Oct 2012 - Jan 2013

• Supported kitchen operations by efficiently preparing ingredients, ensuring cooks had necessary items, and maintaining cleanliness of equipment and utensils.

• Facilitated smooth kitchen workflow by managing the transport of food supplies and kitchen tools between storage areas and workstations.

Alliance Protective Group - New York, NY

Security Guard Apr 2012 - Aug 2012

• Conducted comprehensive patrols to identify and prevent intrusion, securing access points including doors, windows, and gates; implemented measures to uphold property safety standards.

• Controlled site access for employees and visitors, diligently documented daily activities, and responded to emergencies by contacting appropriate authorities as necessary. HCCI - New York, NY

Administrative Assistant Apr 2000 - Sep 2008

• Prepared and managed a variety of documents such as invoices, financial statements, and correspondence with proficiency in word processing and presentation software.

• Facilitated effective communication by handling phone inquiries, directing calls to the appropriate parties, and recording messages.

• Supported executive decision-making processes by conducting research, compiling data, and preparing briefing papers for high-level meetings and presentations.

EDUCATION

Walton High School

High school diploma

Jun 1992

CERTIFICATIONS

Food Handler Certification, Certified

Medical Assistant

SKILLS

Filing • Food Preparation • Driving • Computer Literacy • Word Processing • Clerical Experience • Load & Unload • Warehouse Experience • Food Service • Meal Preparation • Administrative Experience • Kitchen Experience • Security

• Food Safety • Customer Service • Time Management • Typing • Office Management • Computer Skills • Windows

• Communication Skills • English • Negotiation • Sales • Guest Services (Less Than 1 Year) • Microsoft Office • Hospitality • Front Desk • Medical Office Experience

Contact this candidate