Customer Service Package Handler

Justin Zayas

Somerset, NJ • 908-***-**** • *************@*****.***

Profile

Retail professional with two years of leadership expertise in carrying out customer service, merchandising, sales, and inventory activities that lead to enhanced profitability. Flexible, adaptable, and resourceful employee who is skilled at quickly mastering new systems, methods, or tools.

Capabilities

Retail Management

Retail Sales

Employee Supervision

Customer Service

Purchasing & Procurement

Inventory Management

Visual Merchandising

Employee Training

Employee Scheduling

Provide leadership for retail associates while supporting store manager and enforcing corporate standards or brand guidelines. Delegate responsibilities, hold employees accountable, and offer mentoring or coaching as needed. Able to:

●Manage retail operations including receiving, stocking, merchandising, transaction processing, and customer service

●Implement promotions and visual merchandising cues to create a positive selling environment

●Establish and enforce clear and aligned expectations of performance, accountability, and overall results

●Manage controllable expenses including spoilage, shrink, and labor costs to meet profitability goals

Work Experience

First Coast Security- Hermiston, Oregon Guard

I was in charge of my building. Patrolling inside and outside my area and documenting what I saw on the field.

UPS - Edison, NJ Package Handler

Loaded, unloaded, and sorted packages for delivery while also assisting drivers with route deliveries. Maintained accountability for inventory and provided excellent customer service in aiding customers or answering questions.

FedEx- Edison, NJ Package Handler

Loaded, unloaded, and sorted packages for delivery while also assisting drivers with route deliveries.

Oren Construction - Flatbush, NY Laborer

Moved materials and operated hand tools or power tools to safely complete project tasks and clean jobsites.

Guess - Bridgewater, NJ Clerk

Worked with and reported to store manager to oversee day-to-day retail operations with emphasis on sales and merchandising. Supervised up to 15 associates while interacting with customers and guests to answer their questions, provide information, direct them to desired fashion purchases, and ensure a positive shopping experience. Enforced company guidelines for employee conduct, store appearance, merchandising, and customer service. Won employee of the month for top-ranked sales performance.

Subway - North Brunswick, NJ Assistant Manager

Managed day-to-day shift operations under supervision of restaurant manager while greeting and serving customers. Supervised up to six associates. Oversaw inventory management and housekeeping/sanitation functions.

Pacsun - Bridgewater, NJ Floor Assistant Manager

Personally greeted and assisted shoppers with purchasing and finding items. Cultivated atmosphere of customer service excellence and directed all visual merchandising resets to meet store appearance standards and brand guidelines.

Education & Training

Associate’s Degree in Marketing - Brookdale Community College Expected 2019

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