Accounts manager, Salesforce, CRM tools, Postsecondary counseling

Alithia Moore

************@*****.*** • 347-***-****

• Brooklyn, N.Y. 11233

Dedicated and goal-focused professional with solid expertise in consultation coupled with an ability to administer projects from conception to completion, initiate and integrate working systems, serving organizations for nearly two decades.

Qualifications Summary

●Solid track record of success in offering high-quality services to clients and delivering accurate project costing.

●Efficient at liaising with cross-functional teams from diversified roles and disciplines to achieve high-quality results.

●Capable of conducting market research to evaluate building costs, as well as negotiate equitable opportunities for individuals with disabilities.

●Excel at utilizing interpersonal skills to establish and strengthen productive working relationships with key stakeholders and community based-organizations.

●Committed to supporting economic growth and contributing commercial value with emphasis on strategic planning/project deliverance within set time, cost, and quality constraints.

●Input, manage accounts, and analyze data and CRM database on Salesforce and AWARDS

Career Experience

Institute for Career Development 2022- Present

Navigator for Transition Services

Facilitate youth transition and job preparation services in New York City public high schools and ICD’s headquarters. Scaffold high school students with disabilities while providing educational workshops and in-depth training, geared toward hoisting their knowledge-base of work and career readiness. Render quality services through coaching, while maintaining a trauma informed and person-centered approach, through each lesson and activity.

●Assess and develop the work readiness skills of youth transitioning from school to employment

●facilitate soft skills groups for youth addressing job readiness and life skills related to attainment of pre-employment competencies; and conduct activities to enhance motivation and improve communication skills.

NYS Office Of Children and Family Services, Auburn, NY 2019 – 2020

NYS Youth Counselor 3/Conflict Resolution Coordinator

Supported clients in identifying and transferring thought procedures by deploying cognitive behavior therapy. Oversaw and deliver observations/suggestions as well as prepare individual youth treatment/safety plans to elevate professional staff. Guided youths in group therapy sessions with focus on psychoeducational needs, skills development, cognitive-behavioral/problem solving, interpersonal process, and integration into community.

●Achieved favorable outcomes by resolving conflict in violent and hostile environments.

●Maximized 90% discharge rate by encouraging incarcerated youth to participate in activities and providing attention on successful discharge.

Center for Urban Community Services, New York 2012 – 2018

Case Manager

Fostered development and use of prosocial skills by establishing a safe, healthy, and therapeutic environment. Collaborated with key stakeholders, encompassing internal programs and external community organizations to offer appropriate housing, medical care, and employment for clients. Delivered exceptional assistance to formerly homeless adults diagnosed with mental illness, HIV/AIDS, and other chronic medical conditions.

●Gained suitable quality care with 95% consistent success rate by aiding clients as per regulatory compliance.

●Ensured completion of reports for admission, transfer, service plan development, and discharge of each resident.

●Expanded lifespan of individuals by assisting participants in planning and implementing wellness activities with healthy eating habits.

FEGS Case Management, Hempstead, NY 2009 – 2012

Clinical Care Coordinator

Assisted individuals with dual diagnoses, ranging in age from 18 to 80 by liaising with Behavioral Health Court. Executing safety and risks assessments during onboarding procedures to analyze client needs. Designed care plans for clients in accordance with Assisted Outpatient Treatment (AOT).

●Improved $32K FEGS revenue by building contacts with consumers.

●Maximized 98% monthly billable services by delivering quality services and enhancing collaborative networking.

Additional Experience

Assistant Program Director/Senior Case Manager, MTI Residential Services Inc, Freeport, New York

Education & Credentials

Sarah J. Hale High School, High School Diploma

Certifications

Certificate Course: Science of Well-Being, 05/2019

Coursera Via Yale University - New Haven, CT

●Science of Well-being is an online non-credit course by Yale University offered through Coursera.

●Acquired concrete practices conducive to building fulfilling life.

Certified Mind-Body Health Coach

●Holistic Health and Integrative Nutrition Mind-Body Health Coach with training in Psychology of Eating.

●NYS Case, New York Services, Students and Youth with Disabilities via Cornell University IRL School

●NYS Case, Authentic Engagement, Students and Youth with Disabilities via Cornell University IRL School

Contact this candidate